Outbound Sales Virtual Assistant

VA Masters; Metro Manila; On-site; PHP 201,000 - 335,000; Full time

Job summary

VA Masters is seeking a motivated Cold Caller and Appointment Setter to join our insurance agency. You will reach out to prospective clients via phone, email, and text, qualify interest, and connect them with licensed producers through warm transfers or scheduled appointments.

The role requires strong communication, resilience in an outbound environment, and a drive to grow within a results-driven team. You will work closely with the agency owner to optimize outreach and improve processes.

Qualifications

• Proven experience in outbound calling.
• Strong verbal communication and professional phone presence.
• Experience logging calls and managing pipelines in a CRM.
• Familiarity with VoIP dialing platforms like RingCentral.
• Ability to handle rejection and sustain high call volumes.
• Reliable, detail-oriented, and able to work independently.
• Strong organization to manage lead lists and follow-ups.

Responsibilities

• Conduct outbound cold calls to prospective clients using fresh leads and aged lists.
• Qualify leads by assessing interest and insurance needs before transferring to producers.
• Perform warm transfers of qualified prospects to producers in real time.
• Schedule appointments for leads interested in quotes.
• Follow up with prospects via email and text to nurture leads.
• Update and maintain lead records, dispositions, and notes in the CRM.
• Track lead source performance to identify productive channels.
• Collaborate with the team to refine calling scripts, outreach strategies, and qualification criteria.
• Provide feedback on process improvements.

Skills

Cold calling

Telemarketing

Lead generation

Verbal communication

CRM usage

VoIP

Resilience

Organization

Tools

RingCentral

CRM software

Job description

Job Summary

We're keen to hire a motivated and confident Cold Caller and Appointment Setter to join our insurance agency. This role focuses on reaching out to prospective clients via phone, email, and text, qualifying their interest, and connecting them with our licensed producers through warm transfers or scheduled appointments. The ideal candidate is a strong communicator who thrives in an outbound calling environment and is eager to grow within a results-driven team.

Key Responsibilities

• Conduct outbound cold calls to prospective clients using fresh web leads and aged lead lists
• Qualify leads by assessing their interest and insurance needs before transferring to licensed producers
• Perform warm transfers of qualified prospects to available producers in real time
• Schedule appointments for leads who are interested in receiving quotes
• Follow up with prospects via email and text to nurture leads and drive engagement
• Update and maintain lead records, dispositions, and notes in the CRM system
• Track lead source performance to help the team identify the most productive channels
• Collaborate with the team to refine calling scripts, outreach strategies, and qualification criteria
• Provide feedback and suggestions on what is working and where processes can be improved

Mandatory Skills

• Proven experience in cold calling, telemarketing, or outbound lead generation
• Strong verbal communication skills with a confident and professional phone presence
• Experience using a CRM system to log calls, update records, and manage pipelines
• Familiarity with VoIP dialing platforms such as RingCentral or similar tools
• Ability to handle rejection, stay motivated, and maintain high call volumes
• Reliable, detail-oriented, and able to work independently with minimal supervision
• Strong organizational skills to manage lead lists and follow-up schedules effectively

Preferred Skills

• Experience in the insurance industry, including property and casualty, life, or commercial lines
• Familiarity with AgencyZoom or similar insurance-specific CRM platforms
• Background in appointment setting or warm transfer workflows within a sales environment
• Experience working with both fresh and aged lead lists
• Ability to collaborate with a team and provide constructive feedback on calling processes
• Comfortable working in a fast-paced, performance-driven environment with bonus incentives

Why Join Us

This is a great opportunity to become a key part of a growing insurance agency that values collaboration, long-term team building, and performance-based rewards. You will work directly with the agency owner, who is invested in your success and encourages open feedback. If you are driven by results and want to grow within a supportive team environment, we would love to hear from you.