Outbound Telesales Team Lead

MicroSourcing International; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Above-market pay

Healthcare from day one

Paid time off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking an Outbound Telesales Team Lead – Cards to oversee a team of telesales specialists. You will drive acquisition through outbound calls to supplied and self-initiated sources, providing solution-based guidance to grow the United Card portfolio.

You will lead with coaching, participate in cross-functional collaboration with Sales, Credit, and Customer Service Managers, and actively contribute by making outbound calls when needed. Onsite in Eastwood, Quezon City.

Qualifications

• Leadership experience in coaching and mentoring teams.
• Track record of achieving team targets in sales roles.
• Experience with QA processes including call monitoring or scoring.
• Excellent phone manner, active listening, and precise written/verbal communication.
• Strong interpersonal, planning, organizational, and time-management abilities.

Responsibilities

• Lead, coach, and support outbound telesales specialists to meet targets.
• Guide team in outbound calls to designated regions and industries.
• Ensure daily and monthly KPIs and call objectives are met.
• Oversee CRM data logging and pipeline management.
• Conduct QA activities including call monitoring and scoring.

Skills

Leadership experience

Sales background

Quality assurance

Communication excellence

Core skills

Tools

ZOHO CRM

Job description

Discover your 100% YOU with MicroSourcing!

Position

Outbound Telesales Team Lead

Location

Eastwood, Libis, Quezon City

Work setup & shift

Onsite | Shifting Schedule

Why join MicroSourcing

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one plus dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Be part of a supportive team working closely with Telesales, Credit, and Customer Service Managers to maximize sales outcomes.
• Work-Life Harmony: Experience a structured and engaging sales environment with clear KPIs and targets.
• Career Growth: Develop your leadership expertise while driving customer acquisition and relationship management within United, a leading Australian fuel and convenience brand.
• Inclusive Teamwork: Work in a collaborative environment that values initiative, professionalism, and high performance.

Your Role

As an Outbound Telesales Team Lead – Cards, you will be responsible for the oversight of the Outbound Telesales Specialists in acquiring new business through outbound calling to both supplied and self-initiated sources. You will provide professional, solution-based sales guidance to support the growth of the United Card portfolio.

Key Responsibilities

• Team Leadership: Lead, coach, and support a team of outbound sales specialists to ensure performance meets and exceeds expectations.
• Sales Drive: Guide the team in making outbound calls to designated geographical areas/industries, and capitalize on new-site openings.
• Target Management: Ensure the team consistently meets or exceeds daily and monthly sales targets, KPIs, and outbound call objectives.
• Escalation Handling: Handle complex customer interactions, resolve escalations, and provide guidance on difficult calls.CRM & Pipeline Oversight: Ensure all sales prospects are accurately logged and managed in the CRM database at the point of contact.
• Performance & QA: Conduct quality assurance tasks, including call monitoring and scoring, and confidently handle performance management conversations.
• Cross-Functional Collaboration: Work closely with the Telesales Manager, Credit Manager, and Customer Service Manager to optimize sales outcomes.
• Active Contribution: Maintain a flexible, hands‑on approach, including making outbound sales calls yourself to supplement the specialists efforts when required.

Non-negotiables

What You Need

• Leadership Experience: Proven experience in leading, coaching, and mentoring team members, including the ability to manage performance conversations.
• Sales Background: Previous experience in inside sales, outbound telesales, or customer acquisition roles, with a demonstrated track record of achieving team-based targets.
• Quality Assurance: Direct experience with QA processes, including call monitoring and/or scoring.
• Communication Excellence: Exceptional phone manner, active listening skills, and excellent written and verbal communication skills with high attention to details.
• Core Skills: Strong interpersonal, planning, organizational, and time management skills with a resilient, can‑do attitude.

Preferred Skills / Expertise

• Computer Literacy: Proficient in MS Office Suite, including intermediate Excel skills.
• CRM Knowledge: Previous experience or familiarity with ZOHO CRM is highly beneficial.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We foster an inclusive culture that celebrates initiative, professionalism, and collaboration. At MicroSourcing, equality is not just a principle—it's how we work. We celebrate your impact, growth, and contribution to driving business success.

For more information, visit www.microsourcing.com

Terms & conditions apply.