Outbound Sales Representative - Healthcare (US Shift | Work from Home)

Booth and Partners; Makati; Remote; PHP 420,000 - 600,000; Full time

Job summary

Booth and Partners is seeking an energetic sales-focused professional in the Philippines to convert inbound leads into sleep test purchases or study submissions. You will own outreach strategies, drive a high-velocity pipeline, and maintain accurate CRM records to ensure a patient-first experience.

The role requires 2+ years in sales or related fields, with a preference for healthcare or direct-to-consumer backgrounds. A bachelor’s degree is preferred, and Salesforce experience is a plus.

Qualifications

• 2+ years in sales, lead generation, or performance-driven roles.
• Healthcare, inside sales, or direct-to-consumer experience is a plus.
• Bachelor’s degree preferred or equivalent experience.

Responsibilities

• Engage prospective patients by phone, email and SMS to convert leads.
• Own outreach strategies to move patients through the funnel.
• Communicate value of sleep testing and pathway, address questions and objections.
• Meet conversion goals and other key performance indicators.

Skills

Sales experience

Lead generation

Customer engagement

Persuasive communication

Education

Bachelor's degree

Tools

Salesforce

Job description

What You’ll Do

Drive Conversion

• Engage prospective patients through phone, email, and SMS to convert inbound leads into completed sleep test purchases or submissions of existing sleep study results.

• Own outreach and follow-up strategies that move patients through the funnel and minimize drop-off.

• Communicate the value of Daybreak’s sleep testing and treatment pathway, address questions and objections, and create a clear path to the next step.

• Consistently work toward conversion goals and other key performance indicators, with a focus on driving measurable results.

Manage a High-Volume Pipeline

• Manage patient leads and interactions while maintaining urgency, organization, and consistent follow-through in Salesforce.

• Prioritize outreach based on lead status, engagement, and likelihood of conversion.

• Maintain a disciplined approach to follow-ups to re-engage unresponsive leads and recover opportunities that might otherwise be lost.

• Balance speed and productivity with accurate documentation and a high-quality patient experience.

Own Performance Metrics

• Track individual performance against key metrics, including outreach activity, lead engagement, conversion rates, and completion rates.

• Analyze results to identify opportunities for improvement and adjust outreach strategies accordingly.

• Take accountability for performance, actively seek feedback, and continuously refine your approach to achieve and exceed targets.

Deliver a Patient-First Sales Experience

• Build trust with prospective patients by communicating clearly, empathetically, and confidently.

• Help patients understand the steps required to move forward in their care journey, including purchasing a sleep test or submitting a valid existing sleep study.

• Identify and resolve barriers that prevent patients from progressing, escalating clinical or operational questions to the appropriate teams when needed.

Improve Processes and Collaborate

• Partner with Clinical, Customer Experience, Marketing, and other internal teams to improve messaging, workflows, and conversion strategies.

• Maintain accurate records of patient interactions and lead status in our CRM and patient management systems.

• Share feedback and insights from patient conversations to help improve the overall funnel and patient journey.

Role Requirements

• Experienced: You have 2+ years of experience in sales, lead generation, customer engagement, or a similarly performance-driven role. Experience in healthcare, inside sales, or direct-to-consumer environments is a plus.
  

• Education: A bachelor’s degree is preferred, but equivalent experience will be considered.

• Sales-Minded and Results-Driven: You’re motivated by targets, conversion rates, and measurable outcomes. You enjoy turning interest into action and take ownership of your results.

• Thrives in a Fast-Paced Environment: You can manage a high volume of leads and conversations, prioritize effectively, and maintain urgency throughout the day.

• Persuasive Communicator: You’re confident engaging people over the phone, email, and SMS. You know how to build rapport, communicate value, handle objections, and motivate people to take the next step.

• Persistent and Resourceful: You understand that conversion often requires multiple touchpoints. You follow up consistently, adapt your approach, and look for ways to overcome barriers.

• Highly Organized: You can manage a large pipeline of leads, maintain accurate records, and ensure no opportunity falls through the cracks.

• Accountable and Coachable: You welcome feedback, monitor your own performance, and are motivated to continuously improve against clearly defined goals.

• Tech-Savvy: You’re comfortable working with CRM systems and patient management tools. Salesforce experience is a plus.