Outbound Dental Appointment Specialist

ConnectOS; Mandaluyong; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Life insurance

Paid vacation

Sick leave

13th month pay

Office fitness

Wellness facilities

Career growth

Company events

Job summary

ConnectOS is seeking an energetic caller to schedule dental appointments and promote services from our Metro Manila office. You will handle high volumes of outbound calls, follow up with patients, and maintain CRM records with precision.

The role emphasizes objection handling, rapport-building, and hitting daily and monthly targets. Office-based position with benefits and growth opportunities within a supportive team.

Qualifications

• Strong sales or outbound calling background.
• Confident handling objections and converting leads into appointments.
• Experience managing high volumes of outbound calls.
• Proven track record of meeting and exceeding KPIs and conversion targets.
• Strong confidence and professionalism on the phone.
• Resilient, motivated, and results-driven.
• Fast learners who can adapt quickly to different patient situations.
• Excellent communication and rapport-building skills.
• Appointment booking and lead conversion experience is highly desirable.

Responsibilities

• Conduct outbound calls to patients to schedule appointments and promote dental services.
• Follow up with existing and potential patients to encourage appointment bookings and service renewals.
• Handle patient inquiries professionally and provide accurate information about services, treatments, and appointment availability.
• Build rapport with patients and deliver a positive customer experience during every interaction.
• Manage objections confidently and effectively convert leads into confirmed appointments.
• Maintain accurate records of patient interactions, call outcomes, and appointment schedules in the CRM system.
• Meet or exceed daily, weekly, and monthly call, booking, and conversion targets.
• Coordinate with the clinic team to ensure smooth scheduling and patient follow-up processes.
• Identify opportunities to re-engage inactive patients and support patient retention initiatives.
• Adhere to company policies, procedures, and quality standards while maintaining patient confidentiality.

Skills

Outbound calls

Lead conversion

KPI targets

Phone communication

Objection handling

Customer rapport

CRM usage

Tools

CRM software

Job description

ConnectOS is seeking an energetic caller to schedule dental appointments and promote services from our Metro Manila office. You will handle high volumes of outbound calls, follow up with patients, and maintain CRM records with precision.

The role emphasizes objection handling, rapport-building, and hitting daily and monthly targets. Office-based position with benefits and growth opportunities within a supportive team.