Dental Appointment Conversion Specialist

ConnectOS; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Medical & Dental Coverage from day 1

Life Insurance

Paid Vacation & Sick Leave

Competitive Salary & Annual Appraisal

Financial Assistance Program

13th Month Pay

Complimentary Office Facilities

Job summary

ConnectOS is seeking an energetic outbound appointment setter to engage patients in scheduling dental services and drive conversions. The role emphasizes strong communication, objection handling, and consistent achievement of KPIs.

You will follow up with inquiries, maintain precise CRM entries, and work with the clinic team to ensure smooth scheduling and patient care. Office-based in Metro Manila with competitive compensation.

Qualifications

• Strong sales or outbound calling background.
• Confident handling objections and converting leads into appointments.
• Experience managing high volumes of outbound calls.
• Proven track record of meeting and exceeding KPIs and conversion targets.
• Strong confidence and professionalism on the phone.
• Resilient, motivated, and results-driven.
• Fast learners who can adapt quickly to different patient situations.
• Excellent communication and rapport-building skills.
• Appointment booking and lead conversion experience is highly desirable.

Responsibilities

• Conduct outbound calls to patients to schedule appointments and promote dental services.
• Follow up with existing and potential patients to encourage appointment bookings and service renewals.
• Handle patient inquiries professionally and provide accurate information about services, treatments, and appointment availability.
• Build rapport with patients and deliver a positive customer experience during every interaction.
• Manage objections confidently and effectively convert leads into confirmed appointments.
• Maintain accurate records of patient interactions, call outcomes, and appointment schedules in the CRM system.
• Meet or exceed daily, weekly, and monthly call, booking, and conversion targets.
• Coordinate with the clinic team to ensure smooth scheduling and patient follow-up processes.
• Identify opportunities to re-engage inactive patients and support patient retention initiatives.
• Adhere to company policies, procedures, and quality standards while maintaining patient confidentiality.

Skills

Outbound calling

Lead conversion

Communication

Appointment setting

CRM usage

Job description

ConnectOS is seeking an energetic outbound appointment setter to engage patients in scheduling dental services and drive conversions. The role emphasizes strong communication, objection handling, and consistent achievement of KPIs.

You will follow up with inquiries, maintain precise CRM entries, and work with the clinic team to ensure smooth scheduling and patient care. Office-based in Metro Manila with competitive compensation.