Outbound Data Verification Specialist (Voice)

IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC.; Taguig; Sur place; PHP 240 000 - 420 000; Plein temps

Résumé du poste

IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. is seeking a detail-oriented Reference Data Specialist in Metro Manila. The role focuses on researching information from third parties to augment IQVIA reference data and coordinating with internal teams to correct and update entries.

You will validate data from sources, identify required changes, and maintain IQVIA reference files and databases. Strong internet research, communication, and analytical skills are essential, with preference for

Qualifications

• Bachelor’s degree in any field or an undergrad with at least 2 years of coursework.
• Strong written and oral communication with a customer-service focus.
• Proficient in MS Office (Word, Excel, Access, Outlook).
• Excellent internet research skills.
• Sharp analytical and organizational abilities.
• Excellent telephone skills and professionalism.
• BPO background preferred.

Responsabilités

• Conduct research using internet and other sources to augment IQVIA reference data.
• Coordinate with other departments to update or correct data in reference files.
• Receive inputs from IQVIA processes for reference data updates.
• Validate information from third-party sources and recommend updates.
• Identify needed changes to existing reference files.
• Update reference files and databases accordingly.
• Produce outputs for production and quality control as required.
• Respond to reference data queries and escalate when needed.

Connaissances

Customer service communication

MS Office proficiency

Research and data gathering

Analytical thinking

Phone etiquette

BPO experience preferred

Formation

Bachelor’s degree in any field

Undergrad with 2-year course

Outils

MS Office (Word, Excel, Access, Outlook)

Description du poste

IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. is seeking a detail-oriented Reference Data Specialist in Metro Manila. The role focuses on researching information from third parties to augment IQVIA reference data and coordinating with internal teams to correct and update entries.

You will validate data from sources, identify required changes, and maintain IQVIA reference files and databases. Strong internet research, communication, and analytical skills are essential, with preference for