Outbound Customer Service Associate – Tier 1

Fusion BPO Services Ltd; Silang; On-site; PHP 167,400 - 223,200; Full time

Benefits offered by this job

Supportive leadership

Performance-driven environment

Job summary

A contact center company is seeking Customer Service Associates for its Silang, Cavite location. This full-time, office-based role involves handling outbound calls and engaging with customers. Ideal candidates will possess strong communication skills and have at least 6 months of BPO experience. The company offers a structured environment with clear performance goals and collaborative team support. This position is perfect for those looking to develop their customer engagement skills and achieve steady career growth.

Qualifications

• Pleasant voice quality with above-industry-standard communication skills.
• Confidence in handling outbound calls.
• Minimum 6 months to 1 year of experience in BPO.

Responsibilities

• Handle outbound calls and engage prospects.
• Meet assigned productivity and quality targets.
• Document critical call information accurately.

Skills

Strong communication skills

Sales confidence

Problem-solving skills

Ability to multitask

Persuasion skills

Presentation skills

Education

Senior High School graduate

College graduate

Tools

Outbound dialer systems

Basic office applications

Job description

A contact center company is seeking Customer Service Associates for its Silang, Cavite location. This full-time, office-based role involves handling outbound calls and engaging with customers. Ideal candidates will possess strong communication skills and have at least 6 months of BPO experience. The company offers a structured environment with clear performance goals and collaborative team support. This position is perfect for those looking to develop their customer engagement skills and achieve steady career growth.