Customer Service Associate — Inbound & Outbound Support

Concentrix; Quezon City; On-site; PHP 245,520 - 334,800; Full time

Job summary

A leading customer service provider in Quezon City is seeking candidates to engage with customers through inbound and outbound calls. Ideal applicants should have a High School Diploma and less than one year of experience, with a strong proficiency in English and excellent communication skills. This role emphasizes exceptional service and teamwork to meet performance metrics. Previous call center experience is a plus, and candidates should be able to thrive in a fast-paced environment.

Qualifications

• Less than 1 year of experience in customer service or call center operations is preferred.

Responsibilities

• Engage with customers through inbound and outbound calls.
• Assist in resolving customer issues and queries.
• Maintain accurate records of customer interactions.
• Collaborate with team members for enhanced service.
• Meet performance metrics related to customer satisfaction.

Skills

Proficient in English Language

Strong Customer Service skills

Excellent communication and interpersonal skills

Ability to work in a fast-paced environment

Education

High School Diploma or equivalent

Job description

A leading customer service provider in Quezon City is seeking candidates to engage with customers through inbound and outbound calls. Ideal applicants should have a High School Diploma and less than one year of experience, with a strong proficiency in English and excellent communication skills. This role emphasizes exceptional service and teamwork to meet performance metrics. Previous call center experience is a plus, and candidates should be able to thrive in a fast-paced environment.