Outbound Agent, Appointment Setter

Jobtailor; Makati; On-site; PHP 279,000 - 502,000; Full time

Job summary

Jobtailor is seeking an outbound sales-focused professional to engage US market prospects from the Philippines. You will make outbound calls, present company solutions, qualify opportunities, and set up scheduled appointments with a focus on building relationships and driving opportunities.

You will follow scripts, use CRM to track activities, and collaborate with the sales team to convert leads into meaningful engagements.

Qualifications

• Outbound calling experience or telemarketing preferred.
• Experience supporting US customers or North American campaigns is an advantage.
• Strong verbal English communication, clear and professional.

Responsibilities

• Make outbound calls to prospective US customers and leads.
• Introduce company products, services, and solutions.
• Qualify prospects based on needs, budget, authority, and timing.
• Schedule qualified appointments and product demos.
• Record outcomes and update CRM with accurate information.

Skills

Outbound Calling

Lead Generation

Appointment Setting

CRM System Proficiency

Verbal Communication

Education

High school diploma or equivalent

College degree

Tools

CRM Systems

Dialers

Email Platforms

Ticketing Tools

Job description

• Make outbound calls to prospective customers, business contacts, and targeted leads in the US market


• Introduce company products, services, offers, and business solutions


• Generate interest and identify potential sales opportunities through consultative conversations


• Follow approved call scripts, campaign guidelines, sales processes, and compliance requirements


• Contact leads through phone, email, chat, or other approved communication channels


• Maintain daily call volume and complete assigned lead-generation activities


• Qualify prospects based on business needs, interest, budget, authority, timing, and campaign criteria


• Schedule qualified appointments, consultations, product demonstrations, or sales calls


• Confirm appointment details and conduct reminders and follow-ups


• Provide accurate lead information to sales representatives and account managers


• Build rapport with prospects and maintain a positive customer experience


• Ask discovery questions to understand customer needs, challenges, and buying intent


• Respond to questions, concerns, and objections using approved techniques


• Escalate complex concerns, complaints, or account-specific issues


• Record call outcomes, customer information, qualification details, appointments, and follow-up actions in the CRM


• Keep prospect and customer records accurate and up to date


• Track performance against call volume, qualified leads, appointments, show rate, and conversion targets


• Submit reports and communicate lead status, customer feedback, and campaign updates to the team leader


• Maintain confidentiality and follow customer data protection policies


• Meet productivity and appointment-setting goals


• Participate in team huddles, coaching, training, calibration activities, and performance reviews


• Review interactions and apply coaching to improve call quality and conversion results


• Collaborate with sales, team leadership, quality assurance, training, and operations teams


• Stay informed about campaign updates, products, promotions, target audiences, and customer requirements

Requirements

• High school diploma, college degree, or equivalent educational background


• At least 6 months to 1 year of experience in outbound calling, appointment setting, telemarketing, inside sales, lead generation, customer service, or a related role is preferred


• Experience supporting US customers or North American sales campaigns is an advantage


• Strong verbal communication skills with clear, professional, and neutral spoken English


• Confident and comfortable making a high volume of outbound calls to prospective customers


• Strong listening, probing, persuasion, objection-handling, and relationship-building skills


• Ability to qualify leads accurately and schedule appointments based on defined campaign requirements


• Basic knowledge of sales processes, lead generation, appointment setting, and customer relationship management


• Experience using CRM systems, dialers, ticketing tools, email platforms, or other sales and contact center systems is preferred


• Strong computer skills, accurate data-entry ability, and attention to detail


• Self-motivated, target-driven, organized, and able to work independently


• Ability to handle rejection, maintain a positive attitude, and remain professional during challenging conversations


• Ability to work in a fast-paced BPO or contact center environment and manage multiple priorities


• Willingness to work US business hours, night shifts, weekends, holidays, or changing schedules as required by the account

Core Competencies

Demonstrates strong verbal communication and relationship-building skills while effectively qualifying leads and scheduling appointments. Proficient in using CRM systems and maintaining accurate customer records to support sales processes and achieve performance targets.

Highest-signal resume keywords

• Outbound Calling Experience


• Lead Generation


• Appointment Setting


• CRM System Proficiency


• Strong Verbal Communication

Hard Skills

• Lead Qualification


• Sales Processes


• Data Entry


• Customer Relationship Management


• Appointment Scheduling

Soft Skills

• Listening Skills


• Persuasion


• Objection Handling


• Relationship Building


• Self-Motivation

Industry Keywords

• Telemarketing


• Inside Sales


• Customer Service


• BPO


• North American Sales Campaigns

Tools & Technologies

• CRM Systems


• Dialers


• Email Platforms


• Ticketing Tools