OTC Operations Leader: Credit & Collections

Private Advertiser; Taguig; On-site; PHP 781,200 - 1,116,000; Full time

Job summary

Private Advertiser is looking for a Group/Track/Service Delivery Manager to lead the B2B Credit and Collections team in Metro Manila, Taguig. You will oversee a team of Collection and Credit Analysts, ensuring performance and service levels are met.

The ideal candidate will possess strong analytical and problem-solving skills, along with practical knowledge of SAP and experience managing Collections strategies and performance metrics.

This role requires excellent communication skills and the ability to manage stakeholder relationships effectively.

Qualifications

• Understanding of end-to-end Order to Cash (OTC) operations and expertise in B2B Collections.
• Experience as a Team Lead or Manager in Collections and Credits.
• Expertise in managing performance and business metrics.

Responsibilities

• Lead a team of Collection and Credit Analysts.
• Be the primary owner of team's performance and service levels.
• Produce and manage daily and monthly SLA/KPI reports.

Skills

Team leadership

Communication skills

Analytical skills

Problem-solving skills

Stakeholder management

Tools

SAP

Zendesk

Seibel CRM

MS Office

Visio

Job description

Private Advertiser is looking for a Group/Track/Service Delivery Manager to lead the B2B Credit and Collections team in Metro Manila, Taguig. You will oversee a team of Collection and Credit Analysts, ensuring performance and service levels are met.

The ideal candidate will possess strong analytical and problem-solving skills, along with practical knowledge of SAP and experience managing Collections strategies and performance metrics.

This role requires excellent communication skills and the ability to manage stakeholder relationships effectively.