OTC Operations Lead: Optimize Cash Flow & Service Delivery

Accenture PLC; Taguig; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

Accenture Philippines in Taguig is seeking an Order to Cash Ops Manager to lead the OTC team and ensure delivery of services in accordance with client contracts. The role requires managing performance, coordinating with the service delivery lead, and maintaining high quality across billing, collections, and cash applications.

The position is on-site with a return-to-office setup, involving regular client interactions and ongoing process optimization to meet deadlines and performance targets.

Qualifications

• 5+ years supervisory experience in OTC domains.
• At least 7 years of relevant experience in Sales/Order Management, Billing, Collections, Deductions Management or Cash Application.

Responsibilities

• Manage a team of team leads/supervisors in the Order-To-Cash tower of the deal.
• Report to the service delivery lead and ensure daily operational performance and KPIs.
• Act as the client/company contact across OTC processes including collections, billing, and cash applications.
• Escalate issues and drive fast resolutions, while identifying prevention opportunities.
• Communicate with the client to ensure procedures are followed and changes implemented.
• Lead client meetings to discuss debtor performance and issues.
• Seek continuous improvement initiatives to enhance collection-related processes.

Skills

Supervisory experience

OTC processes

Process improvement

Job description

Accenture Philippines in Taguig is seeking an Order to Cash Ops Manager to lead the OTC team and ensure delivery of services in accordance with client contracts. The role requires managing performance, coordinating with the service delivery lead, and maintaining high quality across billing, collections, and cash applications.

The position is on-site with a return-to-office setup, involving regular client interactions and ongoing process optimization to meet deadlines and performance targets.