OTC Operations Lead — Billing & AR Excellence

Accenture; Pateros; On-site; PHP 600,000 - 900,000; Full time

Job summary

Accenture is seeking an Order to Cash Ops Specialist to support the OTC Team Lead in Manila. The role focuses on ensuring timely invoicing, accurate billing data, and ongoing process improvement.

Morning shift, return to office in Taguig/Uptown Bonifacio area, with supervision of AR processing staff. Candidates should have 5–7 years of relevant experience, including 3 years in supervision, and familiarity with Sales/Order Management, Billing, or Collections.

Qualifications

• 5 to 7 years of relevant experience; 3 years of supervisory experience.
• Must have experience in at least one sub-process: Sales/Order Management, Billing, Collections, Deductions Management, or Cash Application.

Responsibilities

• Assist the OTC Team Lead in meeting daily productivity and accuracy targets.
• Provide day-to-day direction and supervision to the group, conducting workload studies and evaluating staff.
• Ensure timely sending of invoices and completeness of supporting documents for the billing team.
• Validate billing data against sales orders and purchase orders and resolve discrepancies.
• Monitor team productivity and accuracy and implement corrective actions.
• Understand and perform AR lead responsibilities and assist AR processors with day-to-day questions.
• Support OTC Team Lead in supervising AR processing staff in Manila DC.
• Assist in Continuous Improvement initiatives and adhere to client policies and regulatory requirements.
• Escalate production issues to the OTC Team Lead and ensure work aligns with SLAs and metrics.
• Assist in creating Performance Improvement Plans for the team.

Skills

Supervisory experience

OTC/Billing experience

Process knowledge

Job description

Accenture is seeking an Order to Cash Ops Specialist to support the OTC Team Lead in Manila. The role focuses on ensuring timely invoicing, accurate billing data, and ongoing process improvement.

Morning shift, return to office in Taguig/Uptown Bonifacio area, with supervision of AR processing staff. Candidates should have 5–7 years of relevant experience, including 3 years in supervision, and familiarity with Sales/Order Management, Billing, or Collections.