Order-to-Cash Analyst: Customer Care & Process Improvement

Nestle SA; Meycauayan; On-site; PHP 300,000 - 540,000; Full time

Job summary

Nestlé Integrated Business Services Manila Inc. is seeking an Order to Cash Analyst - Contact Center to be the first point of contact for customers across multiple channels. You will manage inbound and outbound interactions, create and maintain CRM cases, and drive timely resolution of inquiries and service requests.

The role emphasizes customer experience, problem solving, and collaboration with cross-functional teams to ensure service excellence in a fast-paced environment.

Qualifications

• Bachelor’s degree in Business, Communications, Marketing, or a related field.
• Experience in customer service, contact center, shared services, or support operations.
• Strong communication and customer relationship management skills.
• Proficiency in Microsoft Excel and familiarity with CRM or case management systems.

Responsibilities

• Handle inbound/outbound customer interactions via multiple channels.
• Create, update, and manage customer cases in CRM systems.
• Resolve inquiries and escalate issues when needed.
• Coordinate with internal teams for timely case resolution.
• Support process improvements and deliver performance reporting.

Skills

Customer service

Communication

Problem solving

Education

Bachelor's degree in Business/Communications/Marketing or related field

Tools

Excel

CRM systems

Job description

Nestlé Integrated Business Services Manila Inc. is seeking an Order to Cash Analyst - Contact Center to be the first point of contact for customers across multiple channels. You will manage inbound and outbound interactions, create and maintain CRM cases, and drive timely resolution of inquiries and service requests.

The role emphasizes customer experience, problem solving, and collaboration with cross-functional teams to ensure service excellence in a fast-paced environment.