CRM Account Specialist

NESTLE BUSINESS SERVICES AOA INC; Meycauayan; On-site; PHP 420,000 - 650,000; Full time

Job summary

Nestlé Business Solutions AOA, Inc. in Meycauayan, Bulacan seeks a CRM Account Specialist to coordinate CRM initiatives, support multi-market teams, and drive project progress within a fast-moving consumer goods environment.

You will manage onboarding and training sessions, capture feedback for continuous improvement, and serve as escalation point for CRM issues, while collaborating with global teams and stakeholders.

Qualifications

• Experience in project management
• Knowledge of CRM tools and technology, preferrable Salesforce Marketing Cloud
• Experience in a global or multi-market environment
• Knowledge of marketing and branding principles
• Experience in change management
• Leadership experience, collaborating with stakeholders in a leadership capacity
• Experience in training and development

Responsibilities

• Coordinate CRM projects and track progress across teams.
• Organize onboarding and training sessions for users and stakeholders.
• Collect feedback for continuous improvement and escalate issues or risks related to CRM services.
• Liaise with Global Team and inform them on NBS services available while supporting activation.
• Identify opportunities for improvement and drive adoption through collaboration.

Skills

Project management

Marketing knowledge

Change management

Leadership

Training and development

Cross-functional collaboration

Communication skills

English proficiency

Tools

Salesforce Marketing Cloud

CRM tools

Job description

CRM Account Specialist

Position Snapshot

Location: Meycauayan, Bulacan
Company: Nestlé Business Solutions AOA, Inc.
Full-time / Night Shift

JOB DESCRIPTION

The main purpose of the CRM account is to facilitate effective communication between a Business Category and operational teams, drive the progress of CRM projects, and capture forecasts to support the efficient setup of workflows. Additionally, the job involves coordinating engagement, onboarding, and training sessions, collecting feedback for continuous improvement, and serving as the point of escalation for any issues or risks regarding NBS CRM Services. This person will also identify opportunities for improvement, liaise with Business Category Global Team, and inform them on NBS services available while supporting their activation.

This role requires:

• Experience on project management

• Knowledge of CRM tools and technology, preferral on SalesForce Marketing Cloud

• Experience in a global or multi-market environment

• Knowledge of marketing and branding principles

• Experience in change management

• Leadership experience, collaborating with stakeholders in a leadership capacity

• Experience in training and development

WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE...

• Understanding of best practices of CRM tools and solutions, digital marketing, and data-driven marketing strongly preferred,

• Demonstrating accuracy and thoroughness; looking for ways to improve and promote quality,

• Ability to deal with frequent changes, delays, or unexpected events,

• Ability to quickly learn new technologies and working methods,

• Comfortable working in a deadline-driven environment,

• Problem-solving skills

• Cross-functional collaboration

• Strong verbal and written communication skills, people oriented, previous experience in leading people/teams.

• Proficiency in English is required (spoken and written).

• Willing to join a multicultural environment