Order to Cash Junior Analyst

CITADEL Pacific Ltd.; Taguig; Presencial; PHP 420.000 - 640.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Descripción de la vacante

CITADEL Pacific Ltd. in the Philippines seeks an Accounts Receivable specialist to optimise customer payments and allocations. You will follow AR processes, handle unallocated and unidentified payments, and ensure KPI delivery through close collaboration with CSC, branches, and finance.

The role requires a four-year degree and 2+ years in AR, with strong knowledge of billing, OTC, and credit management. MSNav experience is a plus, and the company offers a competitive rewards package.

Formación

• Graduate with a four-year degree, preferably accounting or business related.
• 2+ years of experience in Accounts Receivable, customer service, or related roles.
• Solid understanding of AR business processes, billing, and OTC operations.
• Strong negotiation and problem-solving skills.
• Broad knowledge of credit management and finance concepts.
• Ability to influence and interact credibly with internal and external customers.
• Proficient in order-to-cash processes.

Responsabilidades

• Perform delivery of customer payments at LBU level and optimise collection and allocation.
• Follow AR processes to ensure accurate payment collection and allocation.
• Execute unallocated credits (UCRs).
• Handle unidentified payments and collection posting (MSNav).
• Meet Accounts Receivable KPIs/KPIs with cross-functional teams.
• Review payment processes continuously with branches and finance.
• Ensure payment allocation accuracy in MSNav master data.
• Support OTC/Finance programs and coordinate with Commercial and Shared Services.

Conocimientos

Accounts Receivable

Customer Service

OTC Processes

Billing

Credit Management

Analytical Skills

Negotiation

Order to Cash

Educación

Bachelor's degree in accounting or related field

Herramientas

MSNav

Descripción del empleo

RESPONSIBILITIES:

The Employee will:

• Perform in delivery capacity to ensure all OPCOS customer payments are received at LBU level and fully optimised in terms of collection and appropriate allocation
• Follow core Accounts Receivable processes to ensure highly accurate customer payment collection and subsequent allocation
• Execute unallocated credits (UCRs)
• Execute unidentified payments & collection posting (matching in MSNav)
• Ensure all Accounts Receivable KPI's / KII's are delivered against working closely with other CSC teams, branch and finance team to ensure performance / customer satisfaction achieved.
• Conduct customer payment process review constantly
• Personally responsible for payment allocation and associated MSNav master data payment accuracy
• Execute identified OTC/Finance programmes regarding payment processes and works closely with Commercial and Shared Services to ensure co-ordinated delivery of results.
• Responsible for assistance in report creation where required Works with branch teams (Ops, Productions, Distribution) to ensure co-ordinated approach re OTC accounts receivable process

PREFERRED QUALIFICATIONS, CAPABILITIES, & SKILLS:

• Graduate of a four-year course, preferably accountancy or
  business related.
• 2 years + experience in Account Receivables, Customer
  Service, Finance, Commercial, Sales, Marketing or other related roles
• Excellent understanding of the business, ideally with an in-depth knowledge of customer service operation /commercial / sales support/ billing and OTC processes
• Good negotiation, complex payment and allocation issues skills
• Broad Commercial / Credit Management knowledge & strong financial knowledge
• Strong influence and impact
• Able to establish credibility with internal/external custome
• Enhanced analytical skills
• Good knowledge of order to cash process

____________

About CITADEL Pacific

CITADEL Pacific Ltd. (CPL) is a diversified private holding company with operations in the Philippines, Hong Kong, Macau, the Republic of Palau, the Commonwealth of the Northern Mariana Islands, and the US Territory of Guam.
Our holdings range from controlling stakes in companies engaged in telecommunications, retail, petroleum and gas distribution, commercial, and industrial property, in-flight catering, and manpower services. Recent acquisitions entering Solar and Data Center businesses position CITADEL to future facing and fast-growing industries in renewables energy and digital infrastructure. Our recent acquisitions of Solar and Data Center businesses position CITADEL in future-facing, fast-growing industries within the renewable energy and digital infrastructure sectors.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process