Order & Problem-Solving Specialist, Customer Ops

cardinalhealth; Taguig; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

Cardinal Health in the Philippines is seeking a Representative II, Customer Service Operations to process orders for distribution centers and internal customers in line with scheduling and inventory. You will administer orders in internal systems and communicate delays and resolutions to customers.

You will handle non-routine orders, collaborate with Planners and Quality teams, and respond to inquiries about order tracking, on-hold statuses, and product availability to ensure accurate and timely

Qualifications

• 1-3 years of experience preferred.
• Senior High School graduate, completed 2 years in college, GED or equivalent work experience preferred.

Responsibilities

• Processes routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems.
• Responds to inquiries from internal customers regarding order tracking and high-priority statuses.
• Identifies and communicates resolutions to order delays and inventory issues based on customer profiles.
• Uses dashboards and reporting to analyze order data and communicate issues.
• Coordinates with Planners and Customer Service Representatives regarding customer issues.
• For international shipping and special orders, coordinates with Quality and Global Trade teams to ensure compliance.
• Processes orders for product samples and trials in coordination with Marketing.

Education

Senior High School

GED or equivalent

2 years in college

Job description

Cardinal Health in the Philippines is seeking a Representative II, Customer Service Operations to process orders for distribution centers and internal customers in line with scheduling and inventory. You will administer orders in internal systems and communicate delays and resolutions to customers.

You will handle non-routine orders, collaborate with Planners and Quality teams, and respond to inquiries about order tracking, on-hold statuses, and product availability to ensure accurate and timely