Customer Service Operations Analyst

Cardinal Health International Philippines Inc.; Taguig; Hybrid; PHP 335,000 - 502,000; Full time

Job summary

Cardinal Health assigns a Customer Service Operations Representative II to gather and review data, enter information, and respond to routine inquiries. The role focuses on resolving simple to moderate cases, logging actions, and flagging risks to improve processes.

Clear communication with internal teams and customers is essential to meet service levels. Responsibilities include coordinating with planners and vendors, maintaining data files, and documenting resolution steps to ensure accurate

Qualifications

• 1–3 years of experience in a BPO environment.
• SHS graduate or completed at least 2 years of college.
• Ability to follow policies and standard work instructions.

Responsibilities

• Gather data for scorecards and offline reports using a standard template.
• Respond to inquiries from internal and external customers about case status.
• Identify and communicate resolutions to customers.
• Document the resolution process and maintain detailed logs of transactions.
• Coordinate with internal stakeholders to address customer issues.
• Monitor service levels and adapt to program requirements.

Skills

Data gathering

Data entry

Problem solving

Communication

Education

High School graduate

Some college

Job description

Cardinal Health assigns a Customer Service Operations Representative II to gather and review data, enter information, and respond to routine inquiries. The role focuses on resolving simple to moderate cases, logging actions, and flagging risks to improve processes.

Clear communication with internal teams and customers is essential to meet service levels. Responsibilities include coordinating with planners and vendors, maintaining data files, and documenting resolution steps to ensure accurate