Order Management Support Specialist - Detail-Driven Service

Lean Solutions Group; Pasay; On-site; PHP 223,000 - 335,000; Full time

Job summary

Lean Solutions Group is seeking a detail-oriented Customer Service Representative for Order Management to bridge Sales and Replenishment teams. You will ensure demand change requests are processed promptly, accurately, and with clear communication across channels.

The role emphasizes data integrity, cross-functional coordination, and timely updates to internal dashboards as part of daily operational support. Entry-level candidates are welcome to apply.

Qualifications

• Education or experience in customer service, sales support, or back-office operations.
• Experience with order processing and multi-channel communication is a plus.
• Attention to data accuracy and ability to spot discrepancies quickly.
• Basic to intermediate Excel and email tools skills.

Responsibilities

• Serve as main contact for internal sales via phone, email, chat, or messaging.
• Verify demand change requests and coordinate with Replenishment to match supply.
• Input and track demand changes across internal systems (Prism, SOUS).
• Escalate potential supply constraints or delivery timelines to stakeholders.
• Maintain dashboards and records to support demand planning.

Skills

Attention to detail

Written and verbal English

Organizational skills

Time management

Customer service mindset

Education

High school diploma

College degree or equivalent

Tools

Microsoft Excel

Microsoft Outlook

ERP systems

Job description

Lean Solutions Group is seeking a detail-oriented Customer Service Representative for Order Management to bridge Sales and Replenishment teams. You will ensure demand change requests are processed promptly, accurately, and with clear communication across channels.

The role emphasizes data integrity, cross-functional coordination, and timely updates to internal dashboards as part of daily operational support. Entry-level candidates are welcome to apply.