Order Management Manager

Addiction Pet Foods; Pasig; On-site; PHP 900,000 - 1,700,000; Full time

Benefits offered by this job

Remote work

Job summary

Addiction Foods is seeking an experienced Order Management Manager to lead regional and international order processing while driving strategic improvements, automation, and standardization across the order-to-delivery cycle.

The role is 50% hands-on processing and 50% strategic process improvement, with deep exposure to export operations and cross-border orders. You will work with global teams across time zones and help scale systems and workflows for growth.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business Admin, International Business, or related field.
• 7+ years of solid Order Management experience in FMCG/manufacturing/export-oriented business.
• Hands-on experience with end-to-end order-to-delivery/order-to-cash processes.
• Experience handling regional and international orders.
• Exposure to export operations, international markets, shipping docs, cross-border requirements.
• Strong SAP ERP experience, especially order processing (SD/MM).
• Proven ability in process improvement, workflow redesign, automation projects.
• Strong order controls, exceptions, fulfillment, shipment coordination, and customer service.
• Excellent Excel and data analysis capability.
• Independent worker with strong decision-making and stakeholder management.
• Comfortable coordinating with global teams across time zones.

Responsibilities

• Manage order-to-delivery lifecycle for regional and international customers.
• Process, review, and monitor orders from receipt to fulfillment and delivery.
• Validate order accuracy, pricing, availability, and documentation.
• Coordinate with Sales, Finance, Warehouse, Supply Chain, and logistics partners.
• Monitor backorders, stock, delivery schedules, shipment status, and requirements.
• Handle exceptions, urgent requests, allocations, discrepancies, and delivery concerns.
• Support international shipments and ensure export/shipping documentation.
• Maintain accurate order records, shipping instructions, and docs.
• Ensure timely execution of regional and international orders.
• Provide timely status updates to internal and external stakeholders.
• Design and implement standardized workflows, SOPs, controls, and SLAs.
• Lead automation and digitalization across order processing and reporting.
• Identify opportunities to automate using SAP, workflows, AI, or integrations.
• Improve order accuracy, turnaround time, visibility, and customer experience.
• Develop dashboards and KPIs for order metrics; conduct root-cause analysis.
• Drive continuous improvement and scalable processes for multiple markets.

Skills

Order management

SAP

SD/MM

Excel

Data analysis

Stakeholder management

Remote collaboration

Education

Bachelor’s degree in Supply Chain or related

Tools

SAP ERP

Power Automate

API integrations

Job description

We’re Hiring Order Management Manager

Philippines | Work From Home | Regional & International Order Management

Addiction Foods is looking for a highly experienced and hands-on Order Management Manager to manage regional and international order processing while driving strategic improvements, workflow automation, and process standardization across the order-to-delivery cycle.

This role is approximately 50% hands-on order processing and execution and 50% strategic process improvement, automation, and operational optimization. It is suited to someone who is deeply familiar with end-to-end order management and can independently handle complex international orders while improving how the function operates.

What You’ll Do

50% – Order Processing & Execution

• Manage the complete order-to-delivery lifecycle for regional and international customers.
• Process, review, and monitor customer orders from order receipt and SAP entry through fulfillment and final delivery.
• Ensure order accuracy, pricing, availability, documentation, and delivery requirements are properly validated.
• Coordinate closely with Sales, Finance, Warehouse, Supply Chain, Fulfillment, customers, distributors, freight forwarders, and logistics partners.
• Monitor backorders, stock availability, delivery schedules, shipment status, and customer requirements.
• Handle order exceptions, urgent requests, allocation issues, discrepancies, and delivery concerns.
• Support international shipments and ensure complete export, shipping, and trade documentation.
• Maintain accurate order records, customer information, shipping instructions, and supporting documentation.
• Ensure regional and international orders are executed accurately and on time.
• Provide timely updates to internal and external stakeholders on order and shipment status.

50% – Strategy, Process Improvement & Automation

• Review the full Order Management process and identify gaps, bottlenecks, duplication, and manual activities.
• Design and implement standardized workflows, SOPs, controls, and service-level standards.
• Lead workflow automation and digitalization initiatives across order processing and reporting.
• Identify opportunities to automate repetitive activities using SAP, workflow tools, integrations, AI, or other approved technologies.
• Improve order accuracy, turnaround time, visibility, and customer experience.
• Develop and maintain dashboards and KPIs covering order accuracy, order cycle time, backlog, fulfillment, service level, and delivery performance.
• Conduct root-cause analysis on recurring order issues and implement sustainable corrective actions.
• Improve coordination between Order Management, Sales, Finance, Supply Chain, Warehouse, and Logistics.
• Support EDI/API integration, system enhancements, UAT, and SAP-related improvement projects.
• Drive continuous improvement and establish scalable processes that can support business growth across multiple markets.

Must-Haves

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, International Business, or a related field.
• 7+ years of solid Order Management experience, ideally in FMCG, manufacturing, consumer goods, or an export-oriented business.
• Extensive hands-on experience managing the complete order-to-delivery / order-to-cash process.
• Strong experience processing regional and international customer orders.
• Practical exposure to export operations, international markets, shipping documentation, and cross-border order requirements.
• Strong hands-on SAP ERP experience, particularly order processing and preferably SD/MM.
• Proven experience in process improvement, workflow redesign, or automation projects.
• Strong understanding of order controls, order exceptions, allocation, fulfillment, shipment coordination, and customer service.
• Strong Excel and data analysis capability.
• Able to work independently, make sound operational decisions, and manage complex orders with minimal supervision.
• Strong stakeholder management and communication skills.
• Comfortable working with global teams across different time zones.

Preferred

Experience in any of the following will be a strong advantage

• EDI/API integrations.
• Order Management workflow automation.
• SAP process optimization.
• Power Automate or other workflow automation tools.
• AI-enabled process automation.
• Power BI or Tableau.
• Lean Six Sigma / Continuous Improvement.
• Export documentation and trade compliance.
• Multi-country or multi-entity order management.

We are particularly interested in candidates who are not only people managers, but who remain comfortable working directly on complex orders, resolving operational issues, and improving the process themselves.

If you have deep end-to-end Order Management experience, strong exposure to international/export operations, and can combine hands-on execution with process improvement and automation, we’d like to hear from you.