Order Management & Customer Service Lead

JMSI Inc.; Cavite City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading logistics firm in Cavite City seeks a highly organized and detail-oriented individual to supervise the Ordering Team. The role involves managing customer orders, resolving complaints, and ensuring efficient operations within the department. Candidates should possess a Bachelor's Degree in Business Administration and have 1-2 years of relevant experience in Order Management and Customer Service. Strong analytical and leadership skills are essential for success in this full-time, permanent position.

Qualifications

• 1-2 years of experience in Order Management and Customer Service.
• Excellent communication skills, both oral and written.
• Ability to prepare reports, proposals, and procedures.

Responsibilities

• Supervise the Ordering Team for accurate processing of customer orders.
• Resolve customer complaints effectively.
• Assist in the training of employees to ensure competence in logistical activities.

Skills

Order Management

Customer Service

Microsoft Excel

Analytical Skills

Leadership

Communication Skills

Education

Bachelor's/College Degree in Business Administration

Job description

A leading logistics firm in Cavite City seeks a highly organized and detail-oriented individual to supervise the Ordering Team. The role involves managing customer orders, resolving complaints, and ensuring efficient operations within the department. Candidates should possess a Bachelor's Degree in Business Administration and have 1-2 years of relevant experience in Order Management and Customer Service. Strong analytical and leadership skills are essential for success in this full-time, permanent position.