Order Management Lead

Addiction Pet Foods; Philippines; On-site; PHP 700,000 - 1,300,000; Full time

Job summary

Addiction Pet Foods is seeking an Order Management Lead to own end-to-end order processing in SAP, including export orders, while driving process improvements and practical AI-assisted automation. The role balances operational execution (50%) with process improvement (50%), ensuring accurate orders and timely exports.

You will collaborate with Sales, Supply Chain, Warehouse and Finance to streamline workflows, document SOPs, and implement controls to reduce manual work and errors across Order

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, Operations or related field.
• 5+ years in Order Management, Supply Chain, Customer Service or Logistics.
• Hands-on SAP order processing experience.
• Export order and international shipping experience.
• Experience with export/shipping docs and freight forwarder coordination.
• Experience with AI tools for business processes.
• Strong Excel, analytical and problem-solving skills.
• Stakeholder management and attention to detail.

Responsibilities

• Process and manage customer orders end-to-end in SAP.
• Review order details, pricing, inventory, delivery and shipping requirements.
• Coordinate with Sales, Supply Chain, Warehouse, Finance to ensure timely fulfilment.
• Manage export orders, including shipping docs and freight forwarder coordination.
• Monitor orders and shipments and resolve delays and discrepancies.
• Maintain accurate SAP records and order documentation.
• Map and improve Order Management processes; identify automation opportunities.
• Develop and test improved workflows; document new processes and SOPs.

Skills

Analytical skills

Problem solving

Attention to detail

Stakeholder management

Excel proficiency

Education

Bachelor's degree in Business, Supply Chain, Logistics, Operations or related field

Tools

SAP

Job description

Department: Order Management / Supply Chain

Employment Type: Full-Time

Role Scope: 50% Order Processing & Export | 50% Process Improvement, Automation & AI

Job Purpose

The Order Management Lead is a hands‑on role responsible for end‑to‑end customer order processing in SAP, including export orders, while also improving and automating Order Management processes. The role is equally focused on operational execution (50%) and process improvement, automation, and practical use of AI tools (50%).

Key Responsibilities

Order Management & Export – 50%

• Process and manage customer orders end‑to‑end in SAP.
• Review order details, pricing, inventory, delivery, and shipping requirements.
• Coordinate with Sales, Supply Chain, Warehouse, Finance, and other teams to ensure timely fulfilment.
• Manage export orders, including shipping documentation and coordination with freight forwarders/logistics providers.
• Monitor orders and shipments and resolve delays, discrepancies, and other issues.
• Maintain accurate SAP records and order documentation.

Process Improvement, Automation & AI – 50%

• Review and map existing Order Management processes.
• Identify manual, repetitive, inefficient, or error‑prone activities.
• Improve and automate workflows to reduce manual work, errors, and processing time.
• Use AI tools and automation technologies for order checking, document processing, reporting, data extraction, exception management, and other practical applications.
• Develop, test, and implement improved workflows with appropriate controls.
• Document new processes and SOPs and measure improvements achieved.

Key Performance Indicators

• Order processing accuracy and timeliness
• On‑time fulfilment
• Export documentation accuracy
• Order issue resolution
• Reduction in manual processing and errors
• Process improvements and automations implemented
• Processing time/productivity improvements

Must-Have

Qualifications & Experience:

• Bachelor's degree in Business, Supply Chain, Logistics, Operations, or related field.
• 5+ years of relevant Order Management, Supply Chain, Customer Service, or Logistics experience.
• Strong hands‑on SAP order processing experience.
• Hands‑on export order and international shipping experience.
• Experience with export/shipping documentation and freight forwarder coordination.
• Demonstrated process improvement experience.
• Practical working knowledge and use of AI tools for business processes.
• Strong Excel, analytical, and problem‑solving skills.
• Strong attention to detail and stakeholder‑management skills.

Strong Advantage

• SAP Business One / SAP HANA experience.
• Manufacturing, FMCG, food, pet food, or consumer‑goods experience.
• Power Automate, Power Query, Power BI, workflow automation, or similar tools.
• Experience automating Order Management or Supply Chain processes.

Role Success

The successful candidate must be comfortable personally processing orders and managing exports, while also taking ownership of improving how the function works. Success means maintaining accurate and timely order execution while reducing manual work through better processes, automation, and practical us