Order Management Lead

Addiction Pet Foods; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Addiction Pet Foods in Metro Manila seeks an Order Management Lead to own end-to-end customer order processing in SAP, including export orders, while also driving process improvements and automation. The role balances hands-on execution with a strong emphasis on automation and AI-enabled workflows.

The position requires 5+ years in Order Management or related fields, a solid SAP background, and the ability to coordinate across Sales, Supply Chain, and Logistics.

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, Operations or related field.
• 5+ years of order management, supply chain, customer service, or logistics experience.
• Hands-on SAP order processing experience and export/shipping knowledge.

Responsibilities

• Manage Order Management & Export – end-to-end in SAP.
• Review order details, pricing, inventory, delivery, and shipping requirements.
• Coordinate with Sales, Supply Chain, Warehouse, Finance and other teams for timely fulfilment.
• Manage export orders, including shipping docs and freight forwarder coordination.
• Monitor orders and shipments, resolve delays, discrepancies and issues.
• Maintain accurate SAP records and order documentation.
• Identify processes for improvement and automation to reduce manual work.

Skills

SAP order processing

Export orders handling

Excel

Analytical thinking

Stakeholder management

Education

Bachelor's degree in Business, Supply Chain, Logistics, Operations, or related field

Tools

SAP

Power Automate

Power BI

AI tools

Job description

Job Description

Department

Order Management / Supply Chain

Employment Type

Full-Time

Role Scope

50% Order Processing & Export | 50% Process Improvement, Automation & AI

Job Purpose

The Order Management Lead is a hands‑on role responsible for end‑to‑end customer order processing in SAP , including export orders, while also improving and automating Order Management processes. The role is equally focused on operational execution (50%) and process improvement, automation, and practical use of AI tools (50%) .

Key Responsibilities

• Order Management & Export – 50%
• Process and manage customer orders end‑to‑end in SAP.
• Review order details, pricing, inventory, delivery, and shipping requirements.
• Coordinate with Sales, Supply Chain, Warehouse, Finance, and other teams to ensure timely fulfilment.
• Manage export orders, including shipping documentation and coordination with freight forwarders/logistics providers.
• Monitor orders and shipments and resolve delays, discrepancies, and other issues.
• Maintain accurate SAP records and order documentation.
• Process Improvement, Automation & AI – 50%
• Review and map existing Order Management processes.
• Identify manual, repetitive, inefficient, or error‑prone activities.
• Improve and automate workflows to reduce manual work, errors, and processing time.
• Use AI tools and automation technologies for order checking, document processing, reporting, data extraction, exception management, and other practical applications.
• Develop, test, and implement improved workflows with appropriate controls.
• Document new processes and SOPs and measure improvements achieved.

Key Performance Indicators

• Order processing accuracy and timeliness
• On‑time fulfilment
• Export documentation accuracy
• Order issue resolution
• Reduction in manual processing and errors
• Process improvements and automations implemented
• Processing time/productivity improvements

Must-Have

Qualifications & Experience

• Bachelor's degree in Business, Supply Chain, Logistics, Operations, or related field.
• 5+ years of relevant Order Management, Supply Chain, Customer Service, or Logistics experience.
• Strong hands‑on SAP order processing experience.
• Hands‑on export order and international shipping experience.
• Experience with export/shipping documentation and freight forwarder coordination.
• Demonstrated process improvement experience.
• Practical working knowledge and use of AI tools for business processes.
• Strong Excel, analytical, and problem‑solving skills.
• Strong attention to detail and stakeholder‑management skills.

Strong Advantage

• SAP Business One / SAP HANA experience.
• Manufacturing, FMCG, food, pet food, or consumer‑goods experience.
• Power Automate, Power Query, Power BI, workflow automation, or similar tools.
• Experience automating Order Management or Supply Chain processes.

Role Success

The successful candidate must be comfortable personally processing orders and managing exports , while also taking ownership of improving how the function works. Success means maintaining accurate and timely order execution while reducing manual work through better processes, automation, and practical us