Order Management Lead - SAP, Export & Automation

Addiction Pet Foods; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Addiction Pet Foods in Metro Manila seeks an Order Management Lead to own end-to-end customer order processing in SAP, including export orders, while also driving process improvements and automation. The role balances hands-on execution with a strong emphasis on automation and AI-enabled workflows.

The position requires 5+ years in Order Management or related fields, a solid SAP background, and the ability to coordinate across Sales, Supply Chain, and Logistics.

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, Operations or related field.
• 5+ years of order management, supply chain, customer service, or logistics experience.
• Hands-on SAP order processing experience and export/shipping knowledge.

Responsibilities

• Manage Order Management & Export – end-to-end in SAP.
• Review order details, pricing, inventory, delivery, and shipping requirements.
• Coordinate with Sales, Supply Chain, Warehouse, Finance and other teams for timely fulfilment.
• Manage export orders, including shipping docs and freight forwarder coordination.
• Monitor orders and shipments, resolve delays, discrepancies and issues.
• Maintain accurate SAP records and order documentation.
• Identify processes for improvement and automation to reduce manual work.

Skills

SAP order processing

Export orders handling

Excel

Analytical thinking

Stakeholder management

Education

Bachelor's degree in Business, Supply Chain, Logistics, Operations, or related field

Tools

SAP

Power Automate

Power BI

AI tools

Job description

Addiction Pet Foods in Metro Manila seeks an Order Management Lead to own end-to-end customer order processing in SAP, including export orders, while also driving process improvements and automation. The role balances hands-on execution with a strong emphasis on automation and AI-enabled workflows.

The position requires 5+ years in Order Management or related fields, a solid SAP background, and the ability to coordinate across Sales, Supply Chain, and Logistics.