Order Management Lead: SAP & AI-Driven Process Optimization

Addiction Pet Foods; Philippines; On-site; PHP 700,000 - 1,300,000; Full time

Job summary

Addiction Pet Foods is seeking an Order Management Lead to own end-to-end order processing in SAP, including export orders, while driving process improvements and practical AI-assisted automation. The role balances operational execution (50%) with process improvement (50%), ensuring accurate orders and timely exports.

You will collaborate with Sales, Supply Chain, Warehouse and Finance to streamline workflows, document SOPs, and implement controls to reduce manual work and errors across Order

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, Operations or related field.
• 5+ years in Order Management, Supply Chain, Customer Service or Logistics.
• Hands-on SAP order processing experience.
• Export order and international shipping experience.
• Experience with export/shipping docs and freight forwarder coordination.
• Experience with AI tools for business processes.
• Strong Excel, analytical and problem-solving skills.
• Stakeholder management and attention to detail.

Responsibilities

• Process and manage customer orders end-to-end in SAP.
• Review order details, pricing, inventory, delivery and shipping requirements.
• Coordinate with Sales, Supply Chain, Warehouse, Finance to ensure timely fulfilment.
• Manage export orders, including shipping docs and freight forwarder coordination.
• Monitor orders and shipments and resolve delays and discrepancies.
• Maintain accurate SAP records and order documentation.
• Map and improve Order Management processes; identify automation opportunities.
• Develop and test improved workflows; document new processes and SOPs.

Skills

Analytical skills

Problem solving

Attention to detail

Stakeholder management

Excel proficiency

Education

Bachelor's degree in Business, Supply Chain, Logistics, Operations or related field

Tools

SAP

Job description

Addiction Pet Foods is seeking an Order Management Lead to own end-to-end order processing in SAP, including export orders, while driving process improvements and practical AI-assisted automation. The role balances operational execution (50%) with process improvement (50%), ensuring accurate orders and timely exports.

You will collaborate with Sales, Supply Chain, Warehouse and Finance to streamline workflows, document SOPs, and implement controls to reduce manual work and errors across Order