Order Management Coordinator (Job ID: LARRIC1)

InsideOut; Philippines; Remote; PHP 702,000 - 1,053,000; Full time

Job summary

InsideOut is seeking an Order Management Coordinator to own the complete order lifecycle from client request through supplier coordination to delivery and invoicing. The role centers on managing a high-volume email workflow with precision and timely communication across clients and vendors.

You will ensure accuracy in order details, production specs, and pricing while coordinating artwork and proofs, resolving bottlenecks, and driving seamless operations in a fast-paced environment.

Qualifications

• Prior hands-on experience in the promotional products/custom print industry is required.
• Near-native/fluent written English skills for professional customer emailing.
• High-volume email management experience with detail-heavy order queues.
• Quick to adopt specialized workflows and software tools.

Responsibilities

• Own the order lifecycle from intake to supplier coordination, production tracking, invoicing.
• Manage the email inbox as the primary operations hub and drive workflows with speed and accuracy.
• Coordinate with clients, vendors, decorators, and couriers via email and phone.
• Anticipate bottlenecks, inventory shortages, or shipping delays and resolve them proactively.
• Coordinate artwork and proofs with internal designers and ensure client approvals prior to production.
• Ensure accuracy of order details, product specs, and pricing.

Skills

Promotional industry experience

High-volume email management

English communication

Operations coordination

Tools

Order management software

Job description

Are you a decisive, detail-oriented operations professional with hands-on experience in the promotional products industry? We are looking for an Order Management Coordinator to act as the operational backbone and take full ownership of the order lifecycle for a commercial printing and custom apparel company!

C1 ENGLISH LEVEL IS REQUIRED. The selected candidate will be speaking strictly in English during their whole shift.

Job Details at a Glance

• Job Title: Order Management Coordinator
• Job ID: LARRIC1
• Industry: Commercial Printing, Custom Apparel & Promotional Products
• Location: LATAM / PH / South Africa
• Job Status: Full Time
• Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM (Pacific Time)
• Salary: South Africa & LATAM: $10 to $12 per hour | PH: $8 per hour
• Target Start Date: ASAP

About the Client

Our client is a full-service commercial printing, customized apparel, and promotional products company. They specialize in providing end-to-end brand identity solutions—ranging from large-format commercial printing and custom corporate apparel to specialized tradeshow merchandise, awards, and promotional giveaways. Serving businesses across education, healthcare, corporate, and non-profit sectors, the company pairs custom graphic design services with high-volume production and personalized customer care.

About the Role

As our Order Management Coordinator, you will be the operational backbone of our daily order operations. Rather than acting as a simple "task-doer," you will take full ownership of the order lifecycle—from initial client request through supplier coordination to delivery and invoicing.

The email inbox serves as your primary operational hub and main driver for all workflow processes. We are looking for a proactive, direct, and thick-skinned partner who thrives in a fast-paced environment, manages high-volume email workflows effortlessly, and wants to grow with our business long-term.

• Order Lifecycle Ownership: Manage print, apparel, and promotional product orders from intake through supplier sourcing, order entry, production tracking, and client invoicing.
• Email Inbox & Workflow Management: Efficiently process, organize, and execute all daily order operations driven primarily through the email inbox with speed, precision, and high attention to detail.
• Supplier & Client Liaison: Communicate clearly and professionally with clients while coordinating directly with vendors, decorators, and couriers via email and phone.
• Proactive Problem-Solving: Anticipate production bottlenecks, inventory shortages, or shipping delays and resolve them before they impact the client.
• Artwork & Proof Coordination: Verify production files, coordinate with internal designers, and ensure client proofs are double-checked and approved prior to production.
• Accuracy & Quality Control: Execute order details, product specs, and pricing checks with zero tolerance for costly mistakes.

To succeed in this role, you must possess a specific character profile:

• Decisive & Direct: Ability to take fast-paced directions without requiring lengthy explanations or questioning established processes. You take instruction, execute immediately, and keep momentum moving forward.
• Solution-Oriented: Respectful of leadership’s time. If you flag an issue, you bring a viable, well-thought-out solution to the table rather than just presenting a problem.
• Thick-Skinned & Resilient: Thrives under high-volume pressure and fast decision-making in a multi-business environment.
• High Ownership & Reliability: Takes full accountability for accuracy. Understands that a single mistake in printing or logistics can be costly, and takes pride in zero-error execution.
• Growth & Partnership Mindset: Looking for a stable, long-term opportunity to grow into a senior leadership/management role, take on expanded responsibilities across multiple ventures, and eventually train future team members.

Qualifications & Non-Negotiables

• Promotional Industry Experience (Strict Requirement): Prior hands-on experience in the promotional products / custom print industry is required. You must already understand industry nuances (apparel, merch, print processes, colors, specs, vendor lead times) and require zero basic industry training.
• Language & Communication: Near-native/fluent written English skills for professional customer emailing, alongside confident verbal English for vendor phone calls.
• High-Volume Capacity: Proven track record of managing high-volume email operations and detail-heavy order queues with accuracy.
• Technical & Operational Aptitude: Quick to adopt specialized workflows, order systems, and software tools.