Customer Service Representative – Promotional Products & Branded Merchandise

One Workforce Global Corporation; Mabalacat; Remote; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Full-time employment

Competitive salary package

HMO coverage

Work-life balance

Supportive and growth-oriented work环境

Job summary

One Workforce Global Corporation is seeking a skilled Customer Service Representative to manage the full customer order lifecycle, ensuring accurate order processing and timely delivery of promotional products. The ideal candidate thrives in a fast-paced environment and builds strong client relationships.

You will support quotes, order entry, artwork checks, supplier coordination, and CRM records for US-based clients.

Qualifications

• Minimum 2 years of experience in customer service, order management, sales support, or a related role.
• Experience in promotional products, branded merchandise, print services, e-commerce, or similar industries is highly desirable.
• Experience working with US based clients.
• Proficiency in CRM, order management, or customer support platforms.

Responsibilities

• Manage the complete order lifecycle, from quote requests and order entry to delivery confirmation.
• Serve as the primary point of contact for assigned client accounts and maintain professional client relationships.
• Process and maintain accurate order details, product specifications, artwork requirements, and delivery timelines.
• Coordinate with suppliers and internal stakeholders to track order progress and resolve issues proactively.
• Review artwork submissions and ensure all production requirements are met prior to processing.
• Provide timely updates to clients regarding order status, approvals, delivery schedules, and potential delays.
• Maintain accurate CRM and order management records throughout the customer journey.
• Support product research, supplier sourcing, and operational improvement initiatives.

Skills

Customer Service

Account Management

Order Processing

Organization

Multitasking

Attention to Detail

Tools

Google Workspace

Microsoft 365

CRM platforms

Job description

About the role

One Workforce Global is seeking a skilled Customer Service Representative to join our growing team. In this role, you will manage the full customer order lifecycle, ensuring exceptional service, accurate order processing, and timely delivery of promotional products and branded merchandise. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and is committed to delivering a seamless customer experience while building strong client relationships.

Key responsibilities

• Manage the complete order lifecycle, from quote requests and order entry to delivery confirmation
• Serve as the primary point of contact for assigned client accounts and maintain professional client relationships
• Process and maintain accurate order details, product specifications, artwork requirements, and delivery timelines
• Coordinate with suppliers and internal stakeholders to track order progress and resolve issues proactively
• Review artwork submissions and ensure all production requirements are met prior to processing
• Provide timely updates to clients regarding order status, approvals, delivery schedules, and potential delays
• Maintain accurate CRM and order management records throughout the customer journey
• Support product research, supplier sourcing, and operational improvement initiatives

About you

• Minimum 2 years of experience in customer service, order management, sales support, or a related role
• Experience in promotional products, branded merchandise, print services, e-commerce, or similar industries is highly desirable
• Experience working with US based clients
• Proficiency in Google Workspace and/or Microsoft 365
• Experience using CRM, order management, or customer support platforms
• Strong English communication skills with a customer-focused approach
• Customer Service & Account Management skills
• Order Processing & Order Management skills
• CRM & Database Management skills
• Organization, Multitasking & Attention to Detail

Benefits

• Full-time employment
• Competitive salary package
• HMO coverage
• Work-life balance
• Supportive and growth-oriented work environment
• Opportunities for career growth and professional development
• Collaborative remote team culture focused on excellence and client success

About us

One Workforce Global is a growing team focused on excellence and client success.