Customer Service Order Entry Specialist

Satellite Office; Pasig; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

HMO health coverage

Job summary

Satellite Office in the Philippines is building a US-based team to support an apparel manufacturer with order entry and customer service.

You start with order entry and customer service, then transition into sales costing as you learn pricing. Training is provided and no costing background is required. You’ll collaborate with sales, production, shipping, and receiving to keep orders accurate and on track.

Qualifications

• Mid to senior experience in customer service, order entry, or sales support.
• Strong attention to detail and accuracy at a fast pace.
• A proactive mindset; you reach out early when something looks off.
• Sharp problem-solving and quick thinking under pressure.
• Clear written and spoken English for working with US colleagues.
• Curiosity and willingness to learn why processes are done a certain way.
• Comfort with online assessments (problem solving, situational judgment, and customer service) as part of screening.

Responsibilities

• Enter and process customer orders accurately in a cloud-based order system.
• Be a reliable point of contact for order questions from the team.
• Follow up with production, shipping, and receiving to keep orders on track.
• Ask smart, focused questions about clients, products, and deadlines, and flag issues early.
• Support costing requests as you learn the pricing matrix, and take on more over time.
• Mirror a few paper-based processes where the business still uses them.
• Keep records accurate and up to date.
• Work with a friendly group of about a dozen colleagues across sales and operations, with open access to the leadership team.

Skills

Order entry

Customer service

Sales support

Attention to detail

English communication

Proactive mindset

Quotations experience

Job description

Keep a fast-moving US apparel manufacturer running smoothly and grow into a costing role.

If you are an experienced, detail-driven customer service or order entry professional who likes being the person a team can rely on, this role gives you more than a seat on a queue.

About the Opportunity

Our client is a Florida-based apparel manufacturer that prints and embroiders custom apparel for professional sports teams and well-known corporate brands. Art, screen printing, embroidery, and fulfilment all sit under one roof, and the business is growing fast. They are now building a Philippines-based team that works as a true extension of their US colleagues, and this is a long-term opportunity.

You would be a key link between the sales, production, shipping, and receiving teams, keeping orders accurate and moving, and asking the smart questions that keep surprises away.

What You'll Do

• Enter and process customer orders accurately in a cloud-based order system

• Be a reliable point of contact for order questions from the team

• Follow up with production, shipping, and receiving to keep orders on track

• Ask smart, focused questions about clients, products, and deadlines, and flag issues early

• Support costing requests as you learn the pricing matrix, and take on more over time

• Mirror a few paper-based processes where the business still uses them

• Keep records accurate and up to date

• Work with a friendly group of about a dozen colleagues across sales and operations, with open access to the leadership team

A role that grows with you

You will start with order entry and customer service, then move into sales costing as you learn how prices are chosen. Training is provided, and no costing background is required. Over time, the role is expected to take on more decisions and work with customers and vendors.

What You Bring

• Mid to senior experience in customer service, order entry, or sales support

• Strong attention to detail and accuracy, even at a fast pace

• A proactive mindset: you reach out early when something does not look right

• Sharp problem-solving skills and quick thinking under pressure

• Clear written and spoken English for working with US colleagues

• Curiosity: you ask good questions and enjoy learning why things are done a certain way

• Comfort with online assessments (problem solving, situational judgment, and customer service) as part of screening

• Nice to have: experience with quotations, pricing, or costing

Why You'll Love This Role

• A clear path from order entry into sales costing, with training

• A fast-growing US business where your work is noticed

• Real responsibility that increases as you learn

• A US team that values its people, and a long-term role

• Sit in the same building as other teams supporting US companies

• Competitive pay and HMO health coverage

Hours & Work Setup

The role follows US Eastern hours: an 8-hour day starting around 8:00 AM Eastern.