Order Management & Customer Support Specialist

Canon Business Service Centre (PHL); Taguig; On-site; PHP 201,000 - 335,000; Full time

Job summary

Canon Business Services Centre Philippines is seeking an Order Management Coordinator to support inbound, outbound and email transactions across several categories. The role emphasizes delivering excellent customer service, accurate order processing, and adherence to QA guidelines.

You will regularly update records, communicate procedures to customers, and stay current with product knowledge. The job offers cross-training opportunities and a collaborative team environment within Canon.

Qualifications

• 3 months or more full-time call handling or email handling experience.

Responsibilities

• Identify customer's issue and provide available support options.
• Adhere to and demonstrate Quality Monitoring (QA) guidelines.
• Demonstrate a high level of professionalism and strong customer service orientation.
• Update Call / Email Management database with details on each customer call in accordance with procedures.
• Outline any charges and or guidelines to customers in accordance with procedures.
• Regularly stay updated with the latest product knowledge and technical skills using available resources.
• When required, escape issues outside of service boundaries to Team Leader.
• Take responsibility to ensure customer’s experience with Canon exceed expectations.
• Create a positive impression on Canon whenever interacting with customers.
• Undertake any Ad Hoc project or assignments assigned by Team Leader.
• Update the record if necessary and verify if information is correct through internal/ external tools.
• Undergo cross-training and handle other LOBs (line of business) as assigned by the Team Leader.

Skills

Customer service

Call handling

Email handling

Job description

Canon Business Services Centre Philippines is seeking an Order Management Coordinator to support inbound, outbound and email transactions across several categories. The role emphasizes delivering excellent customer service, accurate order processing, and adherence to QA guidelines.

You will regularly update records, communicate procedures to customers, and stay current with product knowledge. The job offers cross-training opportunities and a collaborative team environment within Canon.