Order Management & Billing Team Lead | Order To Cash

Accenture PLC; Metro Manila; Sur place; PHP 1 200 000 - 1 600 000; Plein temps

Avantages offerts par ce poste

HMO Day 1

Free medicines

Vacation & sick leave

Performance incentives

Stock purchase plan

Flexible work

Learning & development

Certifications

Résumé du poste

Accenture PLC in the Philippines is seeking a seasoned Lead for our Order-to-Cash team focused on Order Management and Billing. You will oversee daily delivery, drive performance, and guide the team through complex transactions while maintaining service levels.

This onsite role at Cyberpark Tower 3, Quezon City requires at least 5 years OTC experience, 3 years of supervisory experience, and willingness to work night shifts.

Qualifications

• At least 5 years of OTC experience specifically in Order Management and/or Billing.
• At least 3 years of supervisory experience.
• Strong hands-on knowledge of Order Management/Order Processing, Billing/Invoicing, OTC operations, SLA and productivity management, quality and performance monitoring, escalation management.

Responsabilités

• Oversee daily Order Management and Billing activities.
• Assign work and manage workload distribution across the team.
• Monitor productivity, accuracy, quality, and SLA performance.
• Provide guidance on complex order and billing concerns.
• Serve as an escalation point for operational and service-level issues.
• Coach team members and provide timely performance feedback.
• Review error trends and coordinate actions to improve quality.
• Support performance improvement plans when required.
• Recommend initiatives to strengthen team performance and operational results.
• Work with management and support teams to resolve service delivery concerns.

Connaissances

Order Management

Billing

OTC operations

SLA management

Quality monitoring

Escalation management

Coaching

Problem-solving

Description du poste

Lead an Order-to-Cash team focused on Order Management and Billing operations. You will oversee daily delivery, team performance, service levels, and quality while providing guidance on complex transactions and operational issues.

What You’ll Do

• Oversee daily Order Management and Billing activities.

• Assign work and manage workload distribution across the team.

• Monitor productivity, accuracy, quality, and SLA performance.

• Provide guidance on complex order and billing concerns.

• Serve as an escalation point for operational and service-level issues.

• Coach team members and provide timely performance feedback.

• Review error trends and coordinate actions to improve quality.

• Support performance improvement plans when required.

• Recommend initiatives to strengthen team performance and operational results.

• Work with management and support teams to resolve service delivery concerns.

What We’re Looking For

• At least 5 years of relevant OTC experience specifically in Order Management and/or Billing.

• At least 3 years of supervisory experience.

• Strong hands-on knowledge of:

  • Order Management / Order Processing

  • Billing / Invoicing

  • OTC operations

  • SLA and productivity management

  • Quality and performance monitoring

  • Escalation management

• Proven experience supervising teams and managing day-to-day operations.

• Strong coaching, communication, and problem-solving skills.

• Comfortable handling complex operational issues and performance concerns.

• Amenable to full onsite work at Cyberpark Tower 3, Quezon City.

• Willing to work night shift.

Benefits You Can Look Forward To

• HMO coverage starting Day 1 (medical, dental, and mental wellness)

• Free medicines*

• Paid vacation and sick leave

• Performance incentives and employee stock purchase plan

• Flexible work arrangements

• Learning and development programs

• Industry-recognized certifications and career growth opportunities

*Terms and conditions apply.