Oracle Application Configuration Specialist

Arcadis Consulting Middle East Limited; Makati; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Arcadis Consulting Middle East Limited seeks an experienced Oracle Cloud Finance/Procurement specialist to provide BAU production support in a fast-paced environment. You will manage incidents, problems and changes per ITIL, facilitate upgrades, and guide junior resources while coordinating with F&P users.

You will collaborate with Arcadis 3rd party vendors, participate in Oracle Quarterly Update processes, and maintain configuration documentation to ensure SLA-compliant service delivery across

Qualifications

• Bachelor’s degree or equivalent experience with practical Oracle Cloud Finance/Procurement knowledge.
• 5+ years of proven Oracle Cloud Finance/Procurement experience and production support.
• Experience with Oracle Cloud Production environments and incident/problem management.

Responsibilities

• Incident, Problem, and Change management based on ITIL practices.
• Facilitating Oracle Upgrades and testing of issues in lower environments.
• Collaborate with F&P users and Arcadis vendors to implement solutions.
• Maintain configuration workbooks and documentation; guide junior resources.
• Monitor production activities and ensure SLA adherence.

Skills

Oracle Cloud Finance

Oracle Cloud Procurement

BAU support

ITIL

Incident management

Problem management

Configuration/development

Testing in lower environments

Education

Bachelor’s degree or equivalent work experience

Tools

Helix ticketing tool

Job description

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Who you are:

You have extensive business and application knowledge in Oracle Cloud Finance and Procurement modules (such as Accounts Receivable, Accounts Payable, Expenses, Tax, Cash Management, General Ledger, Fixed Assets, and Procurement), enabling you to effectively provide functional and technical production support. You have a proven experience in Business-as-usual support which would help you be successful on this role. We are looking for individuals with a passion to help our user community deliver their day-to-day work effectively and efficiently.

What You’ll Own:

• Incident, Problem, and Change management based on ITIL common practice
• Facilitating Oracle Upgrades
• Testing of Issues in lower environments
• Working directly with F&P key users’ community.
• Ensuring efficiency in daily standups/retrospectives.
• Able to prioritize the workload and deliver based on prioritization.
• Configuration/development of solutions developed as per business requirements.
• Analyze and resolve production issues as per SLA.
• Maintain configuration workbooks and documentations as relevant.
• Support/guide junior resources in resolving tickets and identifying RCA and proposed solution
• Monitor and report on regular production activities

Role accountabilities:

Collaboration:

• Collaborates and communicates with F&P Tech Lead
• Collaborates and communicates with F&P Service Manager
• Collaborates with Functional Solutions Manager to ensure solutions would not impact other activities
• Collaborates with business users and key users

Applications Support & Maintenance:

• Member of OOO Domain team implementing solutions to address business priorities with a focus on improved EU experience, functionality, and efficiency.
• Demonstrates business process knowledge and relevant Oracle configuration knowledge to efficiently deliver on Oracle solutions.
• Works with Arcadis 3rd party vendors in assessing & validating proposed solutions and /or creates proposed solutions to address incidents/problems.
• Participates in Oracle Quarterly Update process working with the Test Manager and KBUs to prepare and execute effective test scripts.
• Joins Oracle support sessions to understand Oracle product development and thereby improve business efficiency.

Key Shared Accountabilities:

• Partnership with other OEA Lanes, Teams, and OOO Domains to exceed business expectations.
• Oracle Quarterly Update testing with OOO Test Manager and KBUs.
• Oracle SOP and KBA development with O&Q team.
• Solution review and testing related to third party vendor applications
• Solution Deployments in Production
  

The ideal candidate should have:

• Ability to work in a fast-paced production environment
• Ability to work independently and as part of a team with minimum supervision
• Ability to guide junior resources from the team
• Strong knowledge of end-to-end business processes and the ability to find solutions to meet business requirements.
• Experience in Oracle Cloud Finance/ Procurement core Modules
• Experience with Helix ticketing tool is not a must but is an advantage
• Ability to review & challenge proposed solution designs.
• Excellent communication skills
• Able to work and deliver based on SLA agreements
• Proactively identify potential issues
• Good engagement with end users to solve issues effectively
• Able to help on the documentation process for overall application support
• Able to provide responses to functional / technical queries
• Have exposure/ willing to working in shifts and/or weekend shift/on-call support
• Able to build a professional relationship with key stakeholders and end users
• Committed to delivering what is best for our end user community in Arcadis.
  

Required Qualifications:

• Bachelor’s degree or equivalent work experience & practical knowledge.
• 5+ years of proven experience as an Oracle Cloud Finance and Procurement.
• Oracle Finance and Procurement modules support experience
• Experience in supporting Production environment related to Oracle Cloud Finance and Procurement
• Demonstrates technical aptitude and attention to detail.
  

Preferred Qualifications:

• 5+ years of hands-on Oracle Finance Configuration/Development.
• Experience in managing incidents/problems.
• Oracle Cloud Certification is an advantage
• Experience in designing/delivering changes/solutions in an Oracle landscape for a global organization.

Arcadis Key competencies / Values:

People First: We care for each other and create a safe and respectful working environment where our people can grow, perform, and succeed.
Integrity: We always work to the highest professional and ethical standards and establish trust by being open, honest and responsible.
Client Success: We are passionate about our clients’ success and bring insights, agility, and innovation to co-create value.
Collaboration: We value the power of diversity and our global capabilities and deliver excellence by working as One Arcadis.
Sustainability: We base our actions for clients and communities on environmental responsibility and social and economic advancement.

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people.