Healthcare Collections Representative - QC

Optum Philippines; Manila; On-site; PHP 279,000 - 469,000; Full time

Job summary

Optum Philippines is hiring for a Billing Associate to support invoice processing and collections in a high-volume environment. You will interact with customers to gather data, educate on online invoicing, and monitor balances to ensure timely payments.

The role requires a high school diploma or GED, proficiency with Windows applications, and the ability to multitask across multiple products and benefits. Experience in billing or customer service is preferred and a 40-hour workweek is expected.

Qualifications

• High school diploma or GED or equivalent work experience.
• Proficiency with Windows PC applications and navigating multiple programs.
• Ability to multitask and understand multiple products and benefits.
• Ability to work a 40-hour schedule within site operating hours.

Responsibilities

• Interact with customers to gather data for invoice accuracy and resolve billing discrepancies.
• Provide input to billing policies, systems, and procedures for effective management of the premium billing function.
• Educate customers on invoicing availability and online payment options.
• Monitor outstanding balances and take action to ensure timely payments.
• Prepare invoices and reconcile billing with accounts receivable.

Skills

Customer service

Multitasking

Communication skills

Attention to detail

Education

High school diploma or GED

Tools

Billing software

Windows applications

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

All of us have a short list of the things that make a job great. If your list includes being able to make a difference, count us in as your next place to work.

UnitedHealth Group is a Fortune 6 leader in health care at a time when health care is evolving for everyone. Our billing teams are part of an important chain of events that impact the lives of our members in positive ways. Join this group and we'll have an impact on you.

Primary Responsibilities

• Interact with customers to gather support data to ensure invoice accuracy and also work through specific billing discrepancies
• Provide input to policies, systems, methods and procedures for the effective management and control of the premium billing function
• Educate customers regarding the availability of receiving invoices and remitting payments through online applications
• Monitor outstanding balances and take appropriate actions to ensure clients pay as billed
• Manage the preparation of invoices and complete reconciliation of billing with accounts receivables
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

What makes this a special challenge? For one, we want to create a quality experience for every person we serve. So the bar is high for accuracy, communications style and effectiveness. Also, you'll need to be researching and resolving problems before, during and after calls within a high volume, demanding environment

Required Qualifications

• An education level of at least a high school diploma or GED OR equivalent years of working experience
• Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications
• Demonstrated ability to multi-task and to understand multiple products and multiple levels of benefits within each product
• Demonstrated ability to work a 40 hour schedule within the operating hours of the site

Preferred Qualifications

• 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
• Experience in billing or collections

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.