Tech Support Analyst (Healthcare Account)

Optum, a UnitedHealth Group Company; Metro Manila; Hybrid; PHP 260,000 - 380,000; Full time

Benefits offered by this job

Hybrid

Laptop Provided by Company

Market Total Rewards Package

Retirement Plan

Medical Plan (HMO) from Day 1

Dental, Medical, and Optical Reimburse

Life and Disability Insurance

Paid Time-Off Benefits

Sick Leave Conversion

Tuition Fee Reimbursement

Employee Assistance Program (EAP)

Annual Merit Increases

Employee Recognition

Training and Staff Development

Employee Referral Program

Volunteerism Opportunity

All Mandatory Statutory Benefits

Job summary

Optum in Metro Manila is seeking a Technical Support Specialist to provide first-level user support via phone, email, and chat, while troubleshooting hardware, software, system, and application issues. You will resolve incidents within service levels and document all activities.

The role requires healthcare account experience, strong troubleshooting, and excellent communication skills. A shifting schedule with onsite work may be required, with a hybrid work arrangement and comprehensive benefits.

Qualifications

• At least 1 year of experience in Technical Support, Service Desk, IT Helpdesk, or Desktop Support.
• Healthcare account experience (Healthcare BPO, Healthcare IT, Medical Claims, Provider Services, etc.).
• Experience supporting Windows operating systems, Microsoft Office applications, and basic networking issues
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Willing to work on a shifting schedule and onsite if required.

Responsibilities

• Provide first-level technical support to end users via phone, email, and chat.
• Troubleshoot hardware, software, system, and application issues.
• Resolve incidents and service requests within agreed service levels.
• Document issues, resolutions, and support activities accurately.
• Escalate complex technical concerns when necessary.
• Deliver excellent customer service while ensuring compliance with healthcare processes and policies.

Skills

Technical support

Healthcare account experience

Windows OS support

Microsoft Office

Troubleshooting

Communication skills

Shifting schedule / onsite

Job description

Job Responsibilities

• Provide first-level technical support to end users via phone, email, and chat.

• Troubleshoot hardware, software, system, and application issues.

• Resolve incidents and service requests within agreed service levels.

• Document issues, resolutions, and support activities accurately.

• Escalate complex technical concerns when necessary.

• Deliver excellent customer service while ensuring compliance with healthcare processes and policies.

Job Qualifications

• At least 1 year of experience in Technical Support, Service Desk, IT Helpdesk, or Desktop Support

• Must have healthcare account experience (Healthcare BPO, Healthcare IT, Medical Claims, Provider Services, etc.)

• Experience supporting Windows operating systems, Microsoft Office applications, and basic networking issues

• Strong troubleshooting and problem-solving skills

• Excellent verbal and written communication skills

• Willing to work on a shifting schedule and onsite if required
  

WHAT WE OFFER

• Hybrid

• Laptop/Computer Provided by the Company

• Market Total Rewards Package

• Retirement Plan

• Medical Plan (HMO) from Day 1 of employment

• Dental, Medical, and Optical Reimbursements

• Life and Disability Insurance

• Paid Time-Off Benefits

• Sick Leave Conversion

• Tuition Fee Reimbursement

• Employee Assistance Program (EAP)

• Annual Performance Based Merit Increases

• Employee Recognition

• Training and Staff Development

• Employee Referral Program

• Employee Volunteerism Opportunity

• All Mandatory Statutory Benefits

WHO WE ARE

• Optumis the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.

• UnitedHealth Groupis a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.

• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.

• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.

• Elevate your career with a leading health care company while improving lives