Entry-Level Customer Solutions Analyst (BPO)

Citi; Taguig; Presencial; PHP 335.000 - 446.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO Health Insurance from day 1 forYou

Life Insurance from day 1

Retirement Plan

Transportation Allowance

Rice Allowance

Medical and Dental Allowance

Shift Differential

Staff Loan

Tuition Fee Reimbursement

Bereavement Assistance

Total of 35 leaves credits in a year

Descripción de la vacante

Citi in the Philippines is seeking an entry-level Service Analyst 1 to execute day-to-day customer service activities while ensuring adherence to Citi’s policies and guidelines. The role focuses on resolving client inquiries and providing ongoing support within Citi’s Customer Service function.

Responsibilities include assisting with compliance procedures, preparing written/verbal reports for senior management, and supporting sales with improvements.

Formación

• International BPO voice experience is a must.
• Preferably at least 1 year tenure in the current role.
• Experience handling Banking and Financial accounts is a plus but open to other BPO voice background as well.
• Conversant in English and comfortable speaking with other nationalities.
• Amenable to working in shifting schedules, holidays & weekends (fixed 5-day work week).
• Applicants should be eligible to legally work in the Philippines.

Responsabilidades

• Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines.
• Ensure accuracy of research and compliance advice provided to members of sales force team.
• Develop information regarding required changes in reports and procedures.
• Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns.
• Support sales force and management by implementing recommendations concerning changes, improvements and enhancements.
• Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Conocimientos

BPO voice experience

English fluency

Customer service

Descripción del empleo

Citi in the Philippines is seeking an entry-level Service Analyst 1 to execute day-to-day customer service activities while ensuring adherence to Citi’s policies and guidelines. The role focuses on resolving client inquiries and providing ongoing support within Citi’s Customer Service function.

Responsibilities include assisting with compliance procedures, preparing written/verbal reports for senior management, and supporting sales with improvements.