Ops & Knowledge Hub Analyst II

Citigroup Business Process Solutions Pte. Ltd.; Pateros; On-site; PHP 480,000 - 600,000; Full time

Job summary

Citi in Manila, Philippines is seeking an Officer, Operations Support Analyst 2 to provide day-to-day operations support including documentation, account maintenance, and liaison with managers, custodians, and clients. The role emphasizes accuracy, risk awareness, and timely execution.

The candidate should have up to 2 years of relevant experience, be proficient in Microsoft Office, and demonstrate strong organizational, communication, and problem-solving skills.

Qualifications

• 0-2 years relevant experience
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Responsibilities

• Update help content used by Knowledge Hub end users to service client inquiries, as needed
• Execute work assigned, including annual review certification and change requests
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
• Conduct needs assessment and update content or develop content-related solutions according to business requirements
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
• Monitor work progression ensuring completion of assignments by requested due date
• Ensure consistent application of team process controls
• Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations
• Support execution of business decisions within the function by translating direction into actionable steps and ensuring effective follow-through
• Applies domain expertise and advanced analytical capability to deliver outputs aligned with established standards and professional benchmarks
• Independently exercise judgement and decision-making in managing day-to-day responsibilities, including evaluating complex situations, resolving issues, and determining appropriate courses of action

Skills

Microsoft Office

Communication

Time management

Problem solving

Detail oriented

Education

Bachelor's degree/University degree or equivalent experience

Job description

Citi in Manila, Philippines is seeking an Officer, Operations Support Analyst 2 to provide day-to-day operations support including documentation, account maintenance, and liaison with managers, custodians, and clients. The role emphasizes accuracy, risk awareness, and timely execution.

The candidate should have up to 2 years of relevant experience, be proficient in Microsoft Office, and demonstrate strong organizational, communication, and problem-solving skills.