Operations Support Associate Email Support

goFLUENT; Manila; On-site; PHP 391,000 - 670,000; Full time

Benefits offered by this job

Medical & dental insurance

Paid vacation & sick leaves

Public holidays

Flexible work shifts

Mentorship and onboarding

Job summary

goFLUENT Philippines is seeking a proactive troubleshooter to join our global learning platform team. You will investigate issues, perform root-cause analysis, and collaborate with international colleagues to deliver a smooth digital learning experience for professionals worldwide.

Ideal candidates have a Bachelor's degree, strong analytical skills, and comfort with ticketing tools and monitoring dashboards.

Qualifications

• Bachelor’s degree in any field; fresh graduates welcome.
• Strong analytical and critical thinking with problem-solving mindset.
• Experience with support tools, ticketing systems, or monitoring dashboards is a plus.

Responsibilities

• Investigate and perform root-cause analysis to resolve platform and technical issues.
• Troubleshoot lesson access, scheduling, tools, and system errors.
• Monitor platform performance and proactively prevent disruptions.
• Collaborate with IT, Product, and Learning teams to solve complex cases.
• Serve as the first line of support for critical incidents and after-hours issues.
• Document findings and help improve processes.

Skills

Analytical thinking

Critical thinking

English communication

Problem solving

Tech-savvy

Ownership

Education

Bachelor’s degree (any field)

Tools

Ticketing systems

Monitoring dashboards

Support tools

Job description

Job Description:

Make a Global Impact with Your Problem‑Solving Skills!

Are you curious, tech‑savvy, and love solving problems? At goFLUENT Philippines, we’re not just filling seats—we’re looking for critical thinkers and investigators who want to make a real difference for professionals around the world.

Here, you won’t just answer tickets—you’ll dig deep, identify patterns, and collaborate with international teams to ensure a smooth, seamless, and impactful digital learning experience.

What You’ll Do

• Investigate, conduct root cause analysis, and resolve platform and technical issues reported by learners, trainers, or internal teams.
• Troubleshoot lesson access, scheduling, tools, and system errors.
• Monitor platform performance and proactively prevent disruptions.
• Collaborate with IT, Product, and Learning teams to solve complex cases.
• Serve as the first line of support for critical incidents and after-hours issues.
• Document findings and help improve processes.

What We’re Looking For

• Bachelor’s/College Degree in any field. Fresh graduates are welcome!
• Strong analytical and critical thinking skills; you enjoy digging into issues and finding solutions.
• Experience with support tools, ticketing systems, or monitoring dashboards is a plus.
• Tech-savvy and quick to learn new systems and digital tools.
• Strong written and verbal English communication skills.
• Ability to stay calm under pressure and take ownership of tasks.
• Flexible to work across time zones or provide off-hour support when needed.
• Open to on-site work at Eastwood, Libis, Quezon City.

What We Offer

• Standard Benefits: Medical & dental insurance, paid vacation & sick leaves, and public holidays.
• Flexible work shifts to support your work-life balance.
• Startup-like, dynamic environment backed by the stability of a Swiss-based company with over 20 years of success.
• Mentorship and fast-track onboarding to set you up for success.
• Learn while you work: Gain exposure to our international business language programs.
• Team-building events and a vibrant, global culture that make coming to work exciting.

Ready to take your skills global?

Watch our team share what it’s like to work at goFLUENT.

Eager to learn more? Watch our video to discover goFLUENT in the words of our people worldwide!

goFLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human interaction on any device.