Global Operations & Incident Support Specialist

goFLUENT; Quezon City; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Medical & dental insurance

Paid vacation & sick leaves

Public holidays

Flexible work shifts

Mentorship and onboarding

Learn while you work

Team-building events

Global culture

Job summary

goFLUENT Philippines is seeking a proactive problem-solver to investigate and resolve platform issues reported by learners, trainers, and internal teams. You will diagnose root causes, troubleshoot access and system errors, and monitor performance to prevent disruptions.

Join a global team and contribute to a seamless digital learning experience. You will collaborate with IT, Product, and Learning teams, serve as the first line of support for critical incidents, and document findings to improve

Qualifications

• Bachelor’s/College Degree in any field. Fresh graduates are welcome!
• Strong analytical and critical thinking skills; you enjoy digging into issues and finding solutions.
• Experience with support tools, ticketing systems, or monitoring dashboards is a plus.
• Tech-savvy and quick to learn new systems and digital tools.
• Strong written and verbal English communication skills.
• Ability to stay calm under pressure and take ownership of tasks.
• Flexible to work across time zones or provide off-hour support when needed.
• Open to on-site work at Eastwood, Libis, Quezon City.

Responsibilities

• Investigate, conduct root cause analysis, and resolve platform and technical issues reported by learners, trainers, or internal teams.
• Troubleshoot lesson access, scheduling, tools, and system errors.
• Monitor platform performance and proactively prevent disruptions.
• Collaborate with IT, Product, and Learning teams to solve complex cases.
• Serve as the first line of support for critical incidents and after-hours issues.
• Document findings and help improve processes.

Skills

Analytical thinking

Critical thinking

English communication

Experience in support

Ability to learn quickly

Ownership mindset

Time-zone flexibility

Calm under pressure

Education

Bachelor’s/College Degree in any field

Tools

Ticketing systems

Monitoring dashboards

Support tools

Job description

goFLUENT Philippines is seeking a proactive problem-solver to investigate and resolve platform issues reported by learners, trainers, and internal teams. You will diagnose root causes, troubleshoot access and system errors, and monitor performance to prevent disruptions.

Join a global team and contribute to a seamless digital learning experience. You will collaborate with IT, Product, and Learning teams, serve as the first line of support for critical incidents, and document findings to improve