Global Email Support Specialist

goFLUENT; Philippines; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Medical & dental insurance

Paid vacation & sick leaves

Public holidays

Flexible work shifts

Startup-like, dynamic environment

Mentorship and fast-track onboarding

Learn while you work

Team-building events

Job summary

goFLUENT Philippines is seeking a curious and tech-savvy problem solver to join our global learning platform support team. You’ll investigate issues, perform root cause analysis, and work with international teams to keep lessons accessible and disruptions to a minimum.

The role emphasizes strong analytical thinking, effective English communication, and the ability to handle urgent, after-hours incidents onsite in Eastwood, Libis, Quezon City. Fresh graduates are welcome to apply.

Qualifications

• Bachelor’s degree in any field; fresh graduates welcome.
• Strong analytical and critical thinking; enjoy digging into issues and finding solutions.
• Experience with ticketing systems or monitoring dashboards is a plus.
• Tech-savvy and quick to learn new systems and digital tools.
• Strong English communication skills in written and verbal form.
• Ability to stay calm under pressure and take ownership of tasks.
• Open to on-site work at Eastwood, Libis, Quezon City.

Responsibilities

• Investigate, conduct root cause analysis, and resolve platform and technical issues reported by learners, trainers, or internal teams.
• Troubleshoot lesson access, scheduling, tools, and system errors.
• Monitor platform performance and proactively prevent disruptions.
• Collaborate with IT, Product, and Learning teams to solve complex cases.
• Serve as the first line of support for critical incidents and after-hours issues.
• Document findings and help improve processes.

Skills

Strong analytical and critical thinkin

English communication skills

Tech-savvy and quick to learn

Education

Bachelor’s degree in any field

Tools

Ticketing systems

Monitoring dashboards

Job description

goFLUENT Philippines is seeking a curious and tech-savvy problem solver to join our global learning platform support team. You’ll investigate issues, perform root cause analysis, and work with international teams to keep lessons accessible and disruptions to a minimum.

The role emphasizes strong analytical thinking, effective English communication, and the ability to handle urgent, after-hours incidents onsite in Eastwood, Libis, Quezon City. Fresh graduates are welcome to apply.