Operations Support Associate

CBRE Group, Inc.; Mandaluyong; On-site; PHP 280,000 - 400,000; Full time

Job summary

CBRE Group, Inc. in Mandaluyong, Philippines, is seeking a Contract Support Associate to deliver excellent customer service and administrative support within Contract Quality Management.

You will help ensure contractual requirements are fulfilled and support the delivery of service to a large Business Unit or Account. You will respond to client inquiries, understand contract scope, assist with invoicing and billing, and support monthly reporting.

Qualifications

• Proven customer service experience and ability to handle inquiries.
• Strong written and verbal communication skills.
• Ability to interpret complex information clearly and concisely.

Responsibilities

• Respond to client inquiries and ensure timely service delivery.
• Understand contract scope and ensure work aligns with it.
• Promote cost-saving opportunities and financial savings targets.
• Coordinate onboarding of vendors and manage sub-contractor paperwork.
• Review invoices, code cost centers, and support billing processes.
• Review maintenance invoices and ensure alignment with contracts.
• Provide monthly reporting support for account reviews.
• Assist in Health & Safety compliance and keep QHSE docs current.
• Gather data and analyze to solve problems with limited precedent.
• Suggest process improvements to boost team efficiency.

Skills

Customer service

Administrative support

Analytical thinking

Clear communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need:

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.