Contract Support Associate

CBRE, Inc.; Metro Manila; Presencial; PHP 380.000 - 620.000; Jornada completa

Descripción de la vacante

CBRE Contract Support Associate role based in the Philippines focuses on delivering exceptional customer service and administrative support to a large business unit, facility, or account. You will manage contractual services to ensure requirements are fulfilled and support financial and operational processes.

The position requires strong MS Office skills, advanced math ability, and keen organizational skills.

Formación

• High School Diploma or GED with 3-4 years of related experience.
• Understanding of processes, procedures, systems, and concepts within own job function.
• Ability to evaluate and communicate unusual and/or complex content concisely.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Strong organizational skills with an inquisitive mindset.
• Advanced math skills: percentages, discounts, and markups.

Responsabilidades

• Respond to client inquiries with timely, quality service and follow-up.
• Understand contract scope and ensure work is carried out accordingly.
• Champion financial and operational systems; suggest cost-saving opportunities.
• Coordinate and onboard vendors for reactive and planned works; manage sub-contractor paperwork.
• Review invoices; ensure accurate cost center coding; coordinate billing and quotations.
• Review and approve maintenance invoices and projects per contracts; ensure core outputs.
• Respond to inquiries on financial reports (Accounts Receivable/Payable, POs).
• Deliver monthly reporting support on Contract and BU reviews.
• Assist in HSE compliance; maintain QHSE documentation.
• Gather and analyze data to solve complex problems with minimal precedent.
• Impact own team and related teams; suggest process improvements.
• Support continuous improvement to increase team efficiency.

Conocimientos

MS Office proficiency

Advanced math

Organizational skills

Clear communication of complex content

Educación

High School Diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

About The Role

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.


• Understand the scope of the contract and make sure that all work is carried out accordingly.


• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.


• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.


• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.


• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.


• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.


• Deliver monthly reporting support on Contract and Business Unit Reviews.


• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.


• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.


• Impact own team and other teams whose work activities are closely related.


• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need

• High School Diploma or GED with 3-4 years of job-related experience.


• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.


• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.


• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.


• Organizational skills with an advanced inquisitive mindset.


• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.