Operations Supervisor

Tap Growth ai; Bacolod; On-site; PHP 500,000 - 800,000; Full time

Job summary

Tap Growth ai in Bacolod City, Philippines, is seeking an Operations Supervisor to lead performance improvement initiatives within our BPO operations. You will review metrics, coach staff, and coordinate with client teams, including US-based clients.

This full-time role requires a Bachelor's degree in business/operations and proven leadership, with strong analytical and communication skills to drive service quality and cost efficiency.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field required.
• Strong leadership and communication skills are essential.
• Experience in a BPO environment or operations management is preferred.

Responsibilities

• Review and analyze program performance metrics to identify needs and opportunities for improvement.
• Provide written performance appraisals, setting clear objectives and expectations for team members.
• Act as a key escalation point for front-line team members to address and resolve operational issues effectively.
• Identify program-related issues and oversee the resolution process, ensuring timely and effective communication.
• Maximize the potential of team members through coaching, mentorship, and effective performance management techniques.
• Track client issues, maintain correspondence, and ensure timely resolution to enhance overall client satisfaction.
• Support organizational goals by implementing and facilitating processes that promote continuous improvement, leading to enhanced service quality and reduced operating expenses.
• Regularly review and optimize workflows to ensure efficiency and effectiveness in service delivery.

Skills

Leadership

Communication

Interpersonal skills

Analytical skills

Client relationships

Escalation handling

Problem solving

Education

Bachelor's degree in Business Administration, Operations Management, or a related field

Job description

Job Description:

We're Hiring: Operations Supervisor!

Location: Bacolod City, Philippines
Work Mode: Work From Office
Role: Operations Supervisor

What You'll Do:

• Review and analyze program performance metrics to identify needs and opportunities for improvement.
• Provide written performance appraisals, setting clear objectives and expectations for team members.
• Act as a key escalation point for front-line team members to address and resolve operational issues effectively.
• Identify program-related issues and oversee the resolution process, ensuring timely and effective communication.
• Maximize the potential of team members through coaching, mentorship, and effective performance management techniques.
• Track client issues, maintain correspondence, and ensure timely resolution to enhance overall client satisfaction.
• Support organizational goals by implementing and facilitating processes that promote continuous improvement, leading to enhanced service quality and reduced operating expenses.
• Regularly review and optimize workflows to ensure efficiency and effectiveness in service delivery.

What We're Looking For:

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Proven experience in operations management within a BPO environment, with a strong understanding of operational processes.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving skills to interpret performance data and implement improvements.
• Ability to manage client relationships and effectively address escalated issues.
• Experience communicating with clients in the United States is a plus. Bachelor's degree in Business Administration, Operations Management, or a related field.
• Proven experience in operations management within a BPO environment, with a strong understanding of operational processes.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving skills to interpret performance data and implement improvements.
• Ability to manage client relationships and effectively address escalated issues.
• Experience communicating with clients in the United States is a plus.

Ready to lead operations excellence? and drive success with us!