Operations Supervisor – Healthcare Account (Davao)

Teleperformance; Davao City; Vor Ort; PHP 480.000 - 560.000; Vollzeit

Zusammenfassung

Teleperformance in the Philippines seeks a driven Operations Supervisor to lead a frontline team supporting a major U.S. healthcare account. You will coach, manage performance, and uphold high standards in a compliance-focused environment to advance your leadership career.

You will guide a high-performing team handling member and provider inquiries, driving quality, productivity, and CSAT while ensuring adherence to U.S. policies and operational guidelines.

Qualifikationen

• 3-5 years of BPO experience; healthcare or insurance preferred.
• 1-2 years of supervisory experience in a high-volume environment.
• Strong communication skills and coaching capability.
• Sharp attention to detail, accuracy, and compliance.
• Ability to lead with professionalism, empathy, and operational discipline.

Aufgaben

• Guide and develop a high-performing team handling member and provider inquiries.
• Drive quality, compliance, productivity, CSAT, and efficiency.
• Handle escalations involving enrollment, billing, and regulated transactions.
• Ensure adherence to U.S. healthcare policies and operational guidelines.
• Collaborate with QA, Training, and Operations for process improvements.
• Maintain daily and weekly performance reviews and operational dashboards.

Kenntnisse

Coaching

Performance management

Leadership

Communication

Attention to detail

Jobbeschreibung

Lead a team that delivers meaningful service in a fast-growing healthcare program.

We're looking for a driven Operations Supervisor to manage a frontline team supporting a major U.S. healthcare account. If you excel at coaching, performance management, and maintaining high standards in a compliance-focused environment, this role is an excellent next step in your leadership career.

What You'll Do

• Guide and develop a high-performing team handling member and provider inquiries
• Drive quality, compliance, productivity, CSAT, and efficiency
• Handle escalations involving enrollment, billing, and regulated transactions
• Ensure adherence to U.S. healthcare policies and operational guidelines
• Collaborate with QA, Training, and Operations for process improvements
• Maintain daily and weekly performance reviews and operational dashboards

What You Bring

• 3-5 years of BPO experience; healthcare or insurance preferred
• 1-2 years of supervisory experience in a high-volume environment
• Strong communication skills and coaching capability
• Sharp attention to detail, accuracy, and compliance
• Ability to lead with professionalism, empathy, and operational discipline

Why Join Us

Be part of a stable, mission-driven account where your leadership directly impacts service quality and customer experience. Grow your career in a supportive environment that values structure, development, and performance excellence.

Step into a role where your leadership truly matters.