Operations Supervisor - Drive Performance and Client Success

Tap Growth ai; Bacolod; Presencial; PHP 500.000 - 800.000; Jornada completa

Descripción de la vacante

Tap Growth ai in Bacolod City, Philippines, is seeking an Operations Supervisor to lead performance improvement initiatives within our BPO operations. You will review metrics, coach staff, and coordinate with client teams, including US-based clients.

This full-time role requires a Bachelor's degree in business/operations and proven leadership, with strong analytical and communication skills to drive service quality and cost efficiency.

Formación

• Bachelor's degree in Business Administration, Operations Management, or a related field required.
• Strong leadership and communication skills are essential.
• Experience in a BPO environment or operations management is preferred.

Responsabilidades

• Review and analyze program performance metrics to identify needs and opportunities for improvement.
• Provide written performance appraisals, setting clear objectives and expectations for team members.
• Act as a key escalation point for front-line team members to address and resolve operational issues effectively.
• Identify program-related issues and oversee the resolution process, ensuring timely and effective communication.
• Maximize the potential of team members through coaching, mentorship, and effective performance management techniques.
• Track client issues, maintain correspondence, and ensure timely resolution to enhance overall client satisfaction.
• Support organizational goals by implementing and facilitating processes that promote continuous improvement, leading to enhanced service quality and reduced operating expenses.
• Regularly review and optimize workflows to ensure efficiency and effectiveness in service delivery.

Conocimientos

Leadership

Communication

Interpersonal skills

Analytical skills

Client relationships

Escalation handling

Problem solving

Educación

Bachelor's degree in Business Administration, Operations Management, or a related field

Descripción del empleo

Tap Growth ai in Bacolod City, Philippines, is seeking an Operations Supervisor to lead performance improvement initiatives within our BPO operations. You will review metrics, coach staff, and coordinate with client teams, including US-based clients.

This full-time role requires a Bachelor's degree in business/operations and proven leadership, with strong analytical and communication skills to drive service quality and cost efficiency.