Operations Supervisor (Cebu)

GSM - Green SM; Cebu City; On-site; PHP 360,000 - 600,000; Full time

Job summary

GSM - Green SM in Cebu City seeks an Operations Supervisor to oversee day-to-day taxi service operations, ensuring smooth dispatching, driver compliance, and optimal service delivery. The role ensures that the fleet, drivers, and customer service teams work efficiently to meet company goals, provide excellent passenger experience, and maintain regulatory compliance.

The position requires leadership, logistics know-how, and hands-on management to monitor KPIs, coordinate maintenance, and drive

Qualifications

• Bachelor's degree in Business Administration, Logistics, Transportation Management, or related field preferred.
• 2+4 years of experience in transportation, logistics, or taxi/ride-hailing ops, with supervisory exposure.

Responsibilities

• Supervise daily taxi operations, including fleet deployment, dispatch scheduling, and route monitoring.
• Ensure adequate driver coverage to meet demand, including managing shift schedules and attendance.
• Monitor vehicle conditions and coordinate with the maintenance team for repairs, inspections, and preventive servicing.
• Track and analyze key operational KPIs such as trip completions, wait times, and customer satisfaction.
• Handle incident reports, passenger complaints, and driver concerns, ensuring timely resolution.
• Enforce company policies, local government transport regulations, and safety protocols.
• Conduct regular meetings with drivers and staff to relay updates, performance targets, and operational changes.
• Prepare and submit daily, weekly, and monthly reports on operations performance to management.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Team management

Education

Bachelor's degree in Business Administration

Tools

MS Office/Google Workspace

Dispatch software

Fleet tracking systems

Job description

Job Summary

The Operations Supervisor is responsible for overseeing the day-to-day operations of the taxi service, ensuring smooth dispatching, driver compliance, and optimal service delivery. This role ensures that the fleet, drivers, and customer service teams work efficiently to meet company goals, provide excellent passenger experience, and maintain regulatory compliance.

Job Summary

The Operations Supervisor is responsible for overseeing the day-to-day operations of the taxi service, ensuring smooth dispatching, driver compliance, and optimal service delivery. This role ensures that the fleet, drivers, and customer service teams work efficiently to meet company goals, provide excellent passenger experience, and maintain regulatory compliance.

Key Responsibilities

• Supervise daily taxi operations, including fleet deployment, dispatch scheduling, and route monitoring.
• Ensure adequate driver coverage to meet demand, including managing shift schedules and attendance.
• Monitor vehicle conditions and coordinate with the maintenance team for repairs, inspections, and preventive servicing.
• Track and analyze key operational KPIs such as trip completions, wait times, and customer satisfaction.
• Handle incident reports, passenger complaints, and driver concerns, ensuring timely resolution.
• Enforce company policies, local government transport regulations, and safety protocols.
• Conduct regular meetings with drivers and staff to relay updates, performance targets, and operational changes.
• Prepare and submit daily, weekly, and monthly reports on operations performance to management.

Qualifications

• Bachelor's degree in Business Administration, Logistics, Transportation Management, or related field (preferred).
• At least 2-4 years of experience in transportation, logistics, or taxi/ride-hailing operations, with 1+ year in a supervisory role.
• Knowledge of local transportation regulations, driver compliance requirements, and traffic management.
• Strong leadership and team management skills with the ability to motivate and discipline staff.
• Excellent problem-solving, organizational, and communication skills.
• Proficiency in MS Office/Google Workspace; familiarity with dispatch software or fleet tracking systems is a plus.
• Willing to work in a fast-paced, shift-based environment (including weekends and holidays as needed).