Operations Supervisor

PALMPAY LIMITED; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

A financial technology company located in Taguig is seeking a Local Operations Supervisor to lead the operations team. The role includes managing daily shifts, optimizing processes for efficiency, and ensuring compliance with financial regulations. The ideal candidate will focus on meeting KPIs and solving critical system issues. This position is essential for smooth local operations and may require additional responsibilities over time.

Responsibilities

• Manage daily shifts and training for the operations team, ensuring all KPIs are met.
• Monitor operational data to identify bottlenecks and drive improvements.
• Ensure compliance with local financial regulations and manage incident resolutions.
• Other tasks may be assigned from time to time.

Job description

Location: BGC, Taguig

Availability: ASAP

Local Operations Supervisor (Individual Contributor)

Key Responsibilities

• Team Leadership & Performance: Manage daily shifts and training for the operations team, ensuring all KPIs (e.g., turnaround time and accuracy) are consistently met or exceeded.
• Process Optimization: Monitor operational data to identify bottlenecks or risks, driving cross-functional improvements with Product and Tech teams to enhance automation and efficiency.
• Compliance & Incident Management: Ensure all activities align with local financial regulations (e.g., BSP) and act as the primary point of contact for resolving critical system issues or escalated customer cases.
• and other tasks maybe assigned from time to time.