Operations Supervisor

Market Place Cooperative; Pasay; On-site; PHP 446,400 - 669,600; Full time

Job summary

A cooperative organization in Metro Manila is seeking an Operations Supervisor to oversee day-to-day operations and improve service quality. The ideal candidate will have a degree in Industrial Engineering and 3-5 years of supervisory experience. You will lead a team, enhance customer satisfaction, and ensure compliance with local regulations. This role requires strong leadership, problem-solving, and communication skills.

Qualifications

• Graduate of Industrial Engineering.
• At least 3-5 years of experience in operations, preferably in a supervisory role.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Knowledge of Philippine labor laws and business regulations.

Responsibilities

• Supervise day-to-day operations and ensure all tasks are executed efficiently.
• Develop and implement operational strategies to improve productivity and service quality.
• Monitor key performance indicators (KPIs) and take corrective actions as needed.
• Manage and oversee staff performance, ensuring adherence to company policies and procedures.
• Provide training, guidance, and mentorship to team members.
• Conduct regular team meetings and performance evaluations.
• Identify inefficiencies and implement process improvements.
• Ensure compliance with government regulations.
• Address customer concerns and ensure excellent service delivery.
• Develop strategies to enhance customer satisfaction and retention.

Skills

Leadership

Problem-solving

Decision-making

Communication

Interpersonal skills

Education

Industrial Engineering

Tools

MS Office

Job description

Operational Management

• Supervise day-to-day operations and ensure all tasks are executed efficiently.
• Develop and implement operational strategies to improve productivity and service quality.
• Monitor key performance indicators (KPIs) and take corrective actions as needed.

Team Supervision & Leadership

• Manage and oversee staff performance, ensuring adherence to company policies and procedures.
• Provide training, guidance, and mentorship to team members.
• Conduct regular team meetings and performance evaluations.

Process Improvement & Compliance

• Identify inefficiencies and implement process improvements.
• Ensure compliance with government regulations (e.g., DOLE, BIR, DTI, and other local agencies).
• Maintain updated knowledge of industry standards and best practices.

Customer Service & Client Relations

• Address customer concerns and ensure excellent service delivery.
• Develop strategies to enhance customer satisfaction and retention.
• Collaborate with clients and stakeholders to meet business goals.

Qualifications

• Graduate of Industrial Engineering.
• At least 3-5 years of experience in operations, preferably in a supervisory role.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Knowledge of Philippine labor laws and business regulations.
• Proficiency in MS Office.