Customer Support Lead (TL/Supervisor/Manager) | Local Account

JoyRide Superapp; Rizal; On-site; PHP 500,000 - 600,000; Full time

Benefits offered by this job

Be part of a fast-growing app in thePH

Dynamic and collaborative environment

Opportunity to lead and grow teams

Contribute to mobility and delivery in

Job summary

JoyRide Superapp is seeking results-driven Team Leaders/Supervisors/Managers to oversee daily customer support operations across the JoyRide platform. You will lead a high-performing team, tackle escalations, and coordinate with stakeholders to ensure service standards and customer satisfaction in a fast-paced environment.

The role requires strong leadership, coaching abilities, and a customer-focused mindset, with flexibility to work shifting schedules and be stationed at Marcos Highway,

Qualifications

• Proven experience in Customer Service, Customer Experience, Operations, or similar leadership roles
• Background in logistics, ride-hailing, delivery, e-commerce, or related industries is an advantage
• Strong leadership, coaching, and team management skills
• Excellent problem-solving and conflict resolution abilities
• Proficient in Microsoft Office applications, particularly Excel and reporting tools
• Strong communication and stakeholder management skills
• Ability to thrive in a fast-paced and dynamic environment
• Customer-focused mindset with the ability to effectively manage customer escalations
• Able to work with minimal supervision
• Amenable to shifting schedules and 24/7 operations
• Willing to be assigned in Marcos Highway, Antipolo

Responsibilities

• Lead, manage, coach, and develop team members to drive optimal performance and service excellence
• Handle customer inquiries, concerns, and escalations while maintaining high levels of customer satisfaction
• Coordinate with relevant stakeholders throughout the order fulfillment process—from pickup to drop-off to ensure service standards are consistently met
• Monitor team performance and prepare reports on operational metrics and customer feedback
• Identify opportunities for process improvement and support initiatives that enhance overall service quality
• Stay updated on industry best practices and customer service trends
• Perform other duties and responsibilities that may be assigned from time to time

Skills

Leadership

Team management

Customer service

Conflict resolution

Communication

Stakeholder management

Adaptability

Self-management

Tools

Excel

Reporting tools

Job description

We are looking for results-driven and customer-focused Team Leaders/Supervisors/Managers to oversee daily customer support operations and deliver exceptional customer experiences across the JoyRide platform. The ideal candidate has experience in team management, customer escalation handling, and operational coordination within a fast-paced environment.

This role is responsible for leading and developing a high-performing team while ensuring service standards, operational efficiency, and customer satisfaction goals are consistently achieved.

Qualifications

• Proven experience in Customer Service, Customer Experience, Operations, or similar leadership roles

• Background in logistics, ride-hailing, delivery, e-commerce, or related industries is an advantage

• Strong leadership, coaching, and team management skills

• Excellent problem-solving and conflict resolution abilities

• Proficient in Microsoft Office applications, particularly Excel and reporting tools

• Strong communication and stakeholder management skills

• Ability to thrive in a fast-paced and dynamic environment

• Customer-focused mindset with the ability to effectively manage customer escalations

• Able to work with minimal supervision

• Amenable to shifting schedules and 24/7 operations

• Willing to be assigned in Marcos Highway, Antipolo

Key Responsibilities

• Lead, manage, coach, and develop team members to drive optimal performance and service excellence

• Handle customer inquiries, concerns, and escalations while maintaining high levels of customer satisfaction

• Coordinate with relevant stakeholders throughout the order fulfillment process—from pickup to drop-off to ensure service standards are consistently met

• Monitor team performance and prepare reports on operational metrics and customer feedback

• Identify opportunities for process improvement and support initiatives that enhance overall service quality

• Stay updated on industry best practices and customer service trends

• Perform other duties and responsibilities that may be assigned from time to time

Why Join JoyRide?

• Be part of one of the fastest-growing homegrown superapps in the Philippines

• Work in a dynamic and collaborative environment

• Opportunity to lead and grow high-performing teams

• Contribute to improving mobility and delivery solutions for millions of Filipinos