Driver Onboarding Operations Lead

JoyRide Superapp

Antipolo

On-site

PHP 390,600 - 613,800

Full time

14 days+

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Job summary

JoyRide Superapp is hiring an Operations Supervisor/AM/Manager to oversee driver onboarding, verification, and compliance while directing a high-volume team. The role emphasizes process discipline, risk control, and cross-functional collaboration to elevate driver experience and regulatory adherence.

The ideal candidate will lead daily onboarding, identify efficiency gaps, coach staff, and deliver actionable insights through reporting.

Qualifications

Experience leading operational teams in a fast-paced setting.
Strong background in compliance, process improvement, quality control, or risk management.
Excellent organizational and problem-solving skills with attention to detail.
Ability to manage high-volume onboarding operations and drive performance goals.
Proficiency with Google Workspace or Microsoft Office applications.

Responsibilities

Oversee end-to-end driver onboarding operations, ensuring smooth processing, document verification, and compliance completion.
Lead daily onboarding operations and support the team in achieving productivity, quality, and turnaround time goals.
Ensure processes align with company policies, regulatory requirements, and operational standards.
Identify process gaps and implement improvements to enhance operational efficiency and driver experience.
Monitor onboarding performance, analyze trends and issues, and recommend actionable solutions.
Handle operational escalations and compliance-related concerns in a timely and professional manner.
Collaborate with cross-functional teams to support business initiatives and developmental projects.
Coach and develop team members through regular feedback, performance management, and training.
Prepare reports and operational insights to support management decisions and business growth.