Operations Specialist – Payments Invoicing & Compliance Projects

Hammerjack Pty Ltd; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Finance Operations Lead to drive invoicing automation, ensure BIR tax compliance, and standardize processes across Finance and Operations. You will own FRFs/BRDs, manage UAT, and coordinate with Product and Tech to deliver compliant, scalable invoicing solutions.

The role requires translating complex tax rules into actionable workflows for external sellers and internal teams, with a focus on accuracy and efficiency.

Qualifications

• 3–5 years in finance operations, invoicing, tax tech, fintech ops, or product operations.
• Strong knowledge of Philippine e-commerce invoicing, BIR e-invoicing, Form 2307, and tax reconciliation.
• Ability to draft FRFs/BRDs, define business logic, and manage UAT for billing modules.
• Translate complex tax policies into clear operational workflows and seller communications.

Responsibilities

• Lead end-to-end invoicing product updates, automation initiatives, and feature improvements.
• Draft FRFs, secure approvals, and oversee live rollouts to reduce manual workarounds.
• Own alignment with BIR policies, including monthly invoicing logic and quarterly Form 2307 handling.
• Bridge cross-functional teams to investigate root causes and implement preventive controls.
• Translate regulatory changes into structured guidance for external sellers.

Skills

Invoicing & Tax Compliance

Process Re-engineering

Systems Integration

Regulatory Translation

Strategic Project Management

Job description

Job Description:

1. Drive Invoicing System Automation and Feature Adoption:

• Lead end-to-end project management for invoicing product updates, automation initiatives, and tech feature enhancements.
• Champion the drafting of Feature Request Forms (FRFs), secure necessary HOD approvals across Operations and Finance leadership, and oversee live product rollouts to systematically eliminate manual, spreadsheet-based operational workarounds.

2. Ensure BIR Tax Compliance and Regulatory Standardization:

• Own the operational alignment and project execution for baseline and evolving Bureau of Internal Revenue (BIR) policies, including electronic invoicing (BIR EIS) and withholding tax frameworks.
• Establish standardized operational logic for monthly invoice issuance, quarterly BIR Form 2307 handling, interim corrections, and automated eligibility/negative tax quarter exclusions.

3. Drive Operational Escalation & Issue Resolution Frameworks:

• Serve as the strategic anchor for invoicing troubleshooting across Seller Operations (SO), Business Development (BD), and Customer Service (CS) teams.
• Partner closely with local Tax and Finance teams to investigate root causes of system anomalies, bridge data discrepancies, and implement preventive internal controls.

4. Cross-Ecosystem Stakeholder Alignment & Seller Communication:

• Translate complex tax regulations, BIR policy shifts, and platform system changes into clear, structured guidance and communication strategies for external sellers.
• Coordinate across internal stakeholders (Tax, Finance, Product, Commercial) to ensure a single, aligned invoicing roadmap that balances strict regulatory compliance with a smooth seller experience.

Requirements:

• A minimum of 3-5 years of professional experience in finance operations, payment/invoicing projects, tax technology, fintech operations, or product operations.

Skills Required:

1. Invoicing & Local Tax Compliance Acumen:

Strong understanding of Philippine e-commerce invoicing requirements, BIR regulations (e.g., BIR Form 2307, e-invoicing/EIS), and tax reconciliation logic.

2. Process Re-engineering & System Automation:

Proven ability to analyze complex, manual invoicing/tax workflows and re-engineer them into automated, system-driven solutions alongside Product and Tech teams.

3. Systems Integration & Functional Ownership:

Experience writing functional requirements (FRFs/BRDs), defining business logic for tech enhancements, and managing User Acceptance Testing (UAT) and rollouts for billing or invoicing modules.

4. Regulatory & Commercial Translation:

Demonstrated skill in translating complex BIR policies and technical system specifications into precise operational workflows and plain-language seller communications.

5. Strategic Project Management:

Ability to scope, prioritize, and deliver multiple cross-functional invoicing projects simultaneously, focusing on measurable improvements in compliance, accuracy, and operational efficiency.