Operations Specialist – Payments Invoicing & Compliance

Shopee; Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Shopee Philippines is seeking a senior invoicing operations leader to drive end-to-end automation, regulatory compliance, and issue resolution across finance and seller operations. You will champion FRFs, approvals, and live rollouts to minimize manual work and ensure accurate invoicing.

You will own BIR policy alignment, including EIS and Form 2307 handling, and work with Tax/Finance to build robust controls.

Responsibilities

• Drive end-to-end invoicing project management for updates, automation, and feature rollouts.
• Own BIR tax compliance and policy standardization, including EIS and Form 2307 handling.
• Lead escalation and issue resolution for invoicing across Seller Ops, BD, and CS; coordinate root-cause analysis with Tax/Finance.
• Translate regulatory shifts into clear guidance for sellers and coordinate across Tax, Finance, Product, and Commercial teams.

Job description

• 1. Drive Invoicing System Automation and Feature Adoption:Lead end-to-end project management for invoicing product updates, automation initiatives, and tech feature enhancements.Champion the drafting of Feature Request Forms (FRFs), secure necessary HOD approvals across Operations and Finance leadership, and oversee live product rollouts to systematically eliminate manual, spreadsheet-based operational workarounds.
• 2. Ensure BIR Tax Compliance and Regulatory Standardization:Own the operational alignment and project execution for baseline and evolving Bureau of Internal Revenue (BIR) policies, including electronic invoicing (BIR EIS) and withholding tax frameworks.Establish standardized operational logic for monthly invoice issuance, quarterly BIR Form 2307 handling, interim corrections, and automated eligibility/negative tax quarter exclusions.
• 3. Drive Operational Escalation & Issue Resolution Frameworks:Serve as the strategic anchor for invoicing troubleshooting across Seller Operations (SO), Business Development (BD), and Customer Service (CS) teams.Partner closely with local Tax and Finance teams to investigate root causes of system anomalies, bridge data discrepancies, and implement preventive internal controls.
• 4. Cross-Ecosystem Stakeholder Alignment & Seller Communication:Translate complex tax regulations, BIR policy shifts, and platform system changes into clear, structured guidance and communication strategies for external sellers.Coordinate across internal stakeholders (Tax, Finance, Product, Commercial) to ensure a single, aligned invoicing roadmap that balances strict regulatory compliance with a smooth seller experience.