Operations Specialist – Payments Invoicing & Compliance

SPX PHILIPPINES INC.; Manila; On-site; PHP 1,000,000 - 1,600,000; Full time

Job summary

Shopee is seeking a strategic leader to own invoicing, tax compliance, and billing automation, spanning Operations, Tax, Finance, and Product. The role drives end-to-end projects, ensures BIR regulatory alignment, and delivers seamless, scalable seller invoicing workflows.

You will collaborate with local Tax and Finance teams to investigate system anomalies, implement preventive controls, and guide cross-functional stakeholders through regulatory changes while optimizing accuracy and efficiency

Qualifications

• Strong understanding of Philippine e-commerce invoicing requirements, BIR regulations, and tax reconciliation logic.
• Proven ability to analyze complex invoicing/tax workflows and re-engineer them into automated solutions with Product and Tech teams.
• Experience writing FRFs/BRDs, defining business logic for tech enhancements, and managing UAT for billing modules.
• Ability to translate BIR policies and system specs into operational workflows and seller communications.
• Capability to scope, prioritize, and deliver multiple cross-functional invoicing projects with measurable compliance improvements.

Responsibilities

• Drive end-to-end project management for invoicing product updates and automation initiatives.
• Oversee FRFs, secure approvals, and manage live rollouts to reduce manual spreadsheet workarounds.
• Align monthly invoicing and BIR compliance processes with tax filings and forms (BIR EIS, Form 2307).
• Lead escalation and root-cause analysis for invoicing issues with cross-functional teams.
• Communicate regulatory changes clearly to external sellers and internal stakeholders.

Skills

Invoicing & Local Tax Compliance Acum

Process Re-engineering

Systems Integration

Regulatory Translation

Strategic Project Management

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

About the Team:

This strategic role is focused on leading key invoicing, tax compliance, and billing automation initiatives across our e-commerce platform. Sitting at the intersection of Operations, Tax, Finance, and Product, you will drive project management for end-to-end seller invoicing systems—ensuring seamless BIR regulatory compliance, system feature adoption, and zero-defect reconciliation workflows.

Job Description:

1. Drive Invoicing System Automation and Feature Adoption:

• Lead end-to-end project management for invoicing product updates, automation initiatives, and tech feature enhancements.
• Champion the drafting of Feature Request Forms (FRFs), secure necessary HOD approvals across Operations and Finance leadership, and oversee live product rollouts to systematically eliminate manual, spreadsheet-based operational workarounds.

2. Ensure BIR Tax Compliance and Regulatory Standardization:

• Own the operational alignment and project execution for baseline and evolving Bureau of Internal Revenue (BIR) policies, including electronic invoicing (BIR EIS) and withholding tax frameworks.
• Establish standardized operational logic for monthly invoice issuance, quarterly BIR Form 2307 handling, interim corrections, and automated eligibility/negative tax quarter exclusions.

3. Drive Operational Escalation & Issue Resolution Frameworks:

• Serve as the strategic anchor for invoicing troubleshooting across Seller Operations (SO), Business Development (BD), and Customer Service (CS) teams.
• Partner closely with local Tax and Finance teams to investigate root causes of system anomalies, bridge data discrepancies, and implement preventive internal controls.

4. Cross-Ecosystem Stakeholder Alignment & Seller Communication:

• Translate complex tax regulations, BIR policy shifts, and platform system changes into clear, structured guidance and communication strategies for external sellers.
• Coordinate across internal stakeholders (Tax, Finance, Product, Commercial) to ensure a single, aligned invoicing roadmap that balances strict regulatory compliance with a smooth seller experience.

Requirements:

• A minimum of 3–5 years of professional experience in finance operations, payment/invoicing projects, tax technology, fintech operations, or product operations.

Skills Required:

1. Invoicing & Local Tax Compliance Acumen:

Strong understanding of Philippine e-commerce invoicing requirements, BIR regulations (e.g., BIR Form 2307, e-invoicing/EIS), and tax reconciliation logic.

2. Process Re-engineering & System Automation:

Proven ability to analyze complex, manual invoicing/tax workflows and re-engineer them into automated, system-driven solutions alongside Product and Tech teams.

3. Systems Integration & Functional Ownership:

Experience writing functional requirements (FRFs/BRDs), defining business logic for tech enhancements, and managing User Acceptance Testing (UAT) and rollouts for billing or invoicing modules.

4. Regulatory & Commercial Translation:

Demonstrated skill in translating complex BIR policies and technical system specifications into precise operational workflows and plain-language seller communications.

5. Strategic Project Management:

Ability to scope, prioritize, and deliver multiple cross-functional invoicing projects simultaneously, focusing on measurable improvements in compliance, accuracy, and operational efficiency.